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About the Role
Responsible for excellent customer service and management of files, records maintenance to ensure timely delivery of items and resolution of issues.
Responsibilities
- Timely completion of estimate requests including rating and booking of Airfreight, Sea freight and Ground transportation.
- Interface with clients, vendors, and government agencies including Customs, TSA and USFWS.
- Create and independently manage project files including logging, file setup, documentation, communications, rating and billing, meeting deadlines and maintaining budget.
- Maintain files in organized fashion including copies of all documentation, communications and other related items.
- Assist department manager with operations issues including customer satisfaction, profitability and interface with other Masterpiece offices.
- Anticipate needs of clients and seek out information to meet their demands.
- Compliance with Masterpiece policies and procedures.
- Assist department manager as necessary with maintenance of quality vendor relationships.
- Develop and maintain working knowledge of systems including Outlook, Word, Excel, FileMakerPro, and Cargowise.
- Participate in conferences and meetings.
- Other duties as assigned.
Requirements
- 1-2 years industry experience.
- Experience with CBP (U.S. Customs and Border Protection) operations.
- Proficient in Excel and Microsoft Suite.
- Excellent skills for communicating and relating with both team members and customers.
- Ability to communicate with internal and external customers or vendors verbally and in writing.
- Ability to sit for periods of time.
- Ability to operate typical office equipment which requires seeing and the use of a keyboard.
Skills
- Outlook
- Word
- Excel
- FileMakerPro
- Cargowise
- Microsoft Suite
Location
- Office environment
Work Type
- Full-time
Experience Level
- 1-2 years
Benefits
- Medical, Dental, and Vision insurance
- 401k + matching contribution
- HSA + matching contribution
- Paid Time Off
- Life Insurance
- Employer-paid short and long-term disability insurance
About the Company
- Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Equal Opportunity
- Imperative Logistics Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.