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About the Role

The Director of Engineering & Security (DOE) is the onsite leader responsible for the condition and security of the hotel's building, equipment, and grounds. This role involves leading maintenance and repair efforts, ensuring a clean and organized maintenance shop, and safeguarding hotel inventory and assets. The DOE contributes to the hotel's overall goals through a focus on guest and associate satisfaction, expense control, and product quality, and is part of the Executive Leadership Team.

Responsibilities

Manage day-to-day operations of the engineering & security areas and staff.
Implement and supervise preventative maintenance for mechanical/electrical areas, public areas, and guest rooms.
Confer with vendors to obtain product and service information.
Process purchase requests for the Engineering department.
Manage contractors onsite and supervise their work.
Inspect and evaluate the physical condition of facilities and recommend service improvements.
Ensure the building exterior, parking garage, and storage spaces are clean and well-maintained.
Communicate maintenance needs and work orders to department leaders and ensure timely completion.
Service the pool, including chemical adjustments and filter cleaning.
Perform maintenance and repairs on malfunctioning systems and equipment.
Coordinate, supervise, and perform preventive maintenance work.
Order, receive, and maintain inventory of supplies and operating equipment.
Review guest satisfaction survey results with employees.
Ensure adherence to all Sonesta safety and sanitation standards.
Respond to guest complaints and ensure proper follow-up.
Maintain high standards of personal appearance and grooming.
Perform other job-related duties as assigned.
Ensure compliance with all service contracts and statutory regulations.
Prepare weekly work schedules and adjust them to meet business demands.
Analyze guest satisfaction data to develop and implement plans for improvement.
Assist with the development of the Capital budget.
Participate in the management of the department’s operating budget.
Achieve budgeted revenues and control labor costs and expenses.
Manage staffing levels to meet guest service, operational needs, and financial objectives.
Advise in the budget and forecasting processes.
Interview, hire, train, and promote Engineering & Security staff.
Provide consistent feedback and recommend disciplinary action.
Ensure employees receive proper training.
Conduct pre-shift meetings with staff.
Monitor, measure, and recognize employee performance.
Assist in annual performance evaluations.
Coach team members to improve knowledge, skills, and performance.
Ensure employees are treated fairly and equitably.
Handle employee issues professionally and in a timely manner.
Utilize and collaborate with resources across departments and the corporate office.
Motivate employees and establish a trusting environment.
Focus on the mission and well-being of the departments, hotel, and company.
Lead by example with integrity and respect.
Inspire the team to embrace Sonesta’s core values and guest service standards.

Requirements

High school diploma or equivalent required.
A minimum of 5 years’ experience in engineering and maintenance or a related professional area.
Technical training in HVAC-R/electrical/plumbing.
Supervisory experience.
Previous experience in a hotel property or service industry is preferable.
General knowledge of qualified trades such as HVAC, painter, electrician, plumber, carpentry is desirable.
Certification in at least one qualified trade is required.
Must be skilled in HVAC, electrical, carpentry, drywalling, painting, plumbing, roofing, and landscaping.
Must be knowledgeable of local, state, and federal regulations and safety standards.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Extensive knowledge of the hotel and hospitality industry.
Proficient with Microsoft Word, Excel, and PowerPoint.
Must be flexible to work variable days of the week, including weekends and holidays.
Must be flexible to work variable shifts (days, nights, overnights).
Ten-to-twelve-hour shifts are sometimes required.
The employee is frequently required to lift and/or move up to 50 lbs. and to move objects up to 100 lbs.
The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly.
The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and / or pulling approximately 200lbs.
The person in this role will be frequently standing up, bending, climbing, kneeling and moving about the hotel.
Work is performed both inside and outside.
Work involves using various tools, including potentially dangerous tools.
Work may involve high voltage equipment and electric panels.
Must complete a full application in addition to attaching a resume.

Skills

HVAC
Electrical
Carpentry
Drywalling
Painting
Plumbing
Roofing
Landscaping
Local, state, and federal regulations and safety standards
Verbal communication
Written communication
Interpersonal skills
Customer service
Organizational skills
Attention to detail
Analytical skills
Problem-solving skills
Supervisory skills
Leadership skills
Hotel and hospitality industry knowledge
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

Location

Onsite

Work Type

Full-time

Experience Level

5+ years of experience in engineering and maintenance
Supervisory experience

Education Level

High school diploma or equivalent
2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major preferred
Technical training in HVAC-R/electrical/plumbing
Certification in at least one qualified trade

Benefits

Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance

About the Company

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be.
Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Equal Opportunity

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.