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About the Role

As an Implementation Partner, you will work directly with new clients to configure and launch their SevenRooms platform. You will understand their current challenges, develop onboarding strategies, and guide them through adoption to set them up for long-term success. This role plays a key part in helping our clients get started quickly and effectively, and reports directly to the Regional Lead.

Responsibilities

• Lead Client Onboarding, managing all onboarding activities including project kick-off, training, configuration, data migration, and launch to help clients reach value quickly.
• Manage multiple implementation projects simultaneously, ensuring they stay on schedule and align with customer goals and satisfaction.
• Tailor solutions to clients by working closely with venue stakeholders to understand their goals and customize the SevenRooms platform to meet their needs.
• Act as a Product Expert, guiding clients through the platform and helping them learn and apply tools based on their unique business objectives.
• Collaborate with Sales and Customer Success teams to support a smooth handoff and drive product adoption.

Requirements

• 2+ years of experience in customer-facing roles, ideally in SaaS or hospitality technology.
• Clear and confident communication skills, both written and verbal.
• Detail-oriented with strong critical thinking and problem-solving skills.
• Experience in managing projects and keeping them on track.
• Ability to thrive in fast-paced, startup environments and work collaboratively.
• Fluent in Italian language.

Experience Level

• 2+ years

About the Company

• SevenRooms is a platform used by merchants around the world, founded in 2011 with the mission to help restaurants better understand and serve their guests. With best-in-class tools for marketing, operations, and guest experience, SevenRooms empowers operators to drive revenue, streamline operations, and deliver experiences that keep guests coming back.
• In 2025, DoorDash acquired SevenRooms to strengthen its in-store strategy and expand its merchant-first offerings. The combination brings together DoorDash’s scale, reach, and digital innovation with SevenRooms’ in-store capabilities to support hospitality businesses across every channel — from discovery and delivery to on-premise dining.
• As DoorDash builds out its in-store capabilities, SevenRooms plays a central role in enabling merchants to grow their businesses and connect more meaningfully with guests, whether they’re ordering online or dining in. This move reflects DoorDash’s broader commitment to empowering local businesses, fostering stronger connections between consumers and the places they love, and building technology that meets merchants — and their customers — wherever they are.

Equal Opportunity

• We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
• If you need any accommodations, please inform your recruiting contact upon initial connection.
• Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only: We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey