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About the Role
The Donor Care Representative serves as an ambassador for the Canadian Cancer Society, managing inbound donor calls to support fundraising and stewardship programs. This role offers training and development opportunities within Canada's largest national cancer charity for individuals passionate about customer service and the fundraising sector.
Responsibilities
- Provide exceptional customer service via phone
- Support inbound inquiries regarding donation processing, campaign participation, and account maintenance
- Maximize event fundraising by assisting participants with online profile set-up and fundraising tools
- Meet or exceed monthly key performance targets for service level, revenue, and call quality
- Accurately process donations and update donor information in CRM systems
- Demonstrate passion for the organization's mission
- Comply with the Occupational Health & Safety Act and internal safety policies
- Contribute to a culture of diversity, inclusion, belonging, and equity
Requirements
- Bilingualism in French and English
- Completion of related post-secondary education or equivalent experience
- Ability to work full-time hours on varied shifts between 8:00 a.m. and 7:00 p.m. EST
- Flexibility to work occasional weekends and holidays as needed
- Ability to work in a fast-paced, multi-tasking team environment
- High degree of concentration for accurate data entry
- Ability to handle confidential issues and data
Skills
- Customer service
- Communication
- Problem-solving
- Interpersonal skills
- Organizational skills
- Attention to detail
- MS Office
- SalesForce
- Luminate Online
Location
- Vancouver, BC
- Ottawa, ON
- Calgary, AB
- Halifax, NS
- St John's, NL
- Kelowna, BC
- Prince George, BC
- Montreal, QC
- Québec, QC
Work Type
- Hybrid
- Full-time
Education Level
- Post-secondary education or equivalent combination of education and experience
Salary/Compensations
- $48,000 CAD/annum
- $21.50/hour
Benefits
- Competitive benefits
- Paid parental leave
- Family sick time
- Health insurance
About the Company
- The Canadian Cancer Society works to save lives, improve lives, and drive collective action against cancer.
- The organization invests in cancer research, provides support systems for those affected by cancer, and advocates for healthier futures.
Equal Opportunity
- The organization is committed to fostering an inclusive and equitable workplace that empowers everyone.
- Applications are encouraged from all qualified candidates, including BIPOC, 2SLGBTQI+ communities, individuals with disabilities, and veterans.
- The organization is dedicated to employment equity and provides accommodations throughout the recruitment process.