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About the Role

This position will focus on change management processes and deliverables, including the development and delivery of training, with the goal of significantly increasing the likelihood of delivering intended benefits from organizational changes. The successful candidate will play a key role in ensuring that organizational changes, particularly digital transformation initiatives, are understood, supported, and successfully adopted.

Responsibilities

Design, develop and implement learning programs
Collaborate with stakeholders and conduct in-depth needs assessments to clarify learning objectives and outcomes.
Design, develop and deliver learning programs that help employees adopt and adapt to changes in the organization.
Design training materials such as slide decks, facilitator guides, e‑learning modules, and quick‑reference guides.
Work with subject‑matter experts to validate content and ensure accuracy.
Develop assessment tools to evaluate the effectiveness of learning programs and continuously improve them.
Support the integration of new skills into day‑to‑day work through reinforcement activities and post‑training resources.
Change management planning and delivery
Lead and coordinate change‑management activities for small- to medium‑sized projects, working closely with project managers throughout planning and delivery.
Facilitate collaborative workshops such as vision setting, impact analysis, current/future state mapping, and stakeholder assessments.
Develop and roll out key change deliverables (e.g., communication plans, training materials, impact assessments, stakeholder analyses).
Define success metrics and measurable outcomes for the people side of change, tracking adoption and communicating status updates.
Develop communications that are audience‑specific, easy to understand, and aligned with project objectives.
Stakeholder engagement and collaboration
Build strong, trust‑based relationships with project teams, leaders, and stakeholders across the organization to support effective and sustainable change adoption
Guide individuals and teams through change with empathy and a human‑centered approach, ensuring impacts are understood and support is tailored to stakeholder needs.
Pull from multiple change methodologies to select the most effective approach for each initiative.
Apply strong interpersonal and transferable skills to foster alignment, encourage collaboration, and create a supportive environment during periods of transformation.
Contribute to our culture of diversity, inclusion, belonging and equity (DIBE) by ensuring that all staff feel represented, valued, and heard across all aspects of their identity, including gender, age, religion, ethnicity, nationality, race, and sexuality.

Requirements

University degree in Education, Communications, Psychology, Business, Organization Development or a related field.
Working knowledge of principles and practices of adult learning theories, and training within a workplace environment.
3+ years’ experience advising on and helping to execute change strategies on both projects and strategic initiatives.
3+ years’ experience in successful development and delivery of adult learning programs and employee training.
Knowledge and practical application of change management frameworks, practices, and tools, with the ability to tailor approaches to different initiatives.
Experience developing clear, engaging communications and learning materials.
Experience creating interactive and visual content to support change adoption and training.
Experienced at working collaboratively with, and influencing, staff at all levels of the organization.
Experience designing visually engaging PowerPoint decks.
Proven ability to establish and maintain strong professional relationships with different personality types.
Acute business acumen and understanding of organizational issues and challenges.
Demonstrated ability to manage concurrent projects that are multidimensional and encompass multiple work streams/subject matter.
Experience supporting digital transformation or technology‑driven change is an asset.
Bilingualism (French/English) is highly preferred, with French being an asset due to the organization’s nationwide operations and the need for effective communication across various regions.
Others may apply

Skills

Change management
Learning program development
Training delivery
Needs assessment
Adult learning theories
Communication
Stakeholder engagement
Workshop facilitation
Project management support
Interpersonal skills
Collaboration
PowerPoint design
Business acumen
Project management

Location

Toronto, ON
Vancouver, BC
Ottawa, ON
Montreal, QC

Work Type

Hybrid

Experience Level

3+ years

Education Level

University degree in Education, Communications, Psychology, Business, Organization Development or a related field.

Salary/Compensations

$62,000 - $72,000 CAD

Benefits

Paid parental leave
Family sick time
Health insurance

About the Company

The Canadian Cancer Society works tirelessly to save lives, improve lives and drive collective action against cancer. Together with patients, volunteers, donors and communities across the country, we raise funds to invest in transformative cancer research, we provide a caring support system for everyone affected by cancer and we advocate to governments to create a healthier future for all. It takes a society to take on cancer – and the Canadian Cancer Society is leading the way.

Equal Opportunity

CCS provides impactful opportunities to transform the lives of Canadians affected by cancer. We are devoted to creating an inclusive workplace that celebrates diverse experiences and skills, encouraging all qualified candidates to join us.
At CCS, we celebrate individuality and the strength of diversity. We are committed to fostering an inclusive and equitable workplace that empowers everyone. We encourage applications from all qualified candidates, including those from equity-deserving groups such as BIPOC, 2SLGBTQI+ communities, individuals with disabilities, veterans, and others who contribute to the richness of our organization.
CCS is dedicated to employment equity and encourages applications from all qualified candidates.
In accordance with the local provincial Accessibility Act, accommodation will be provided as requested throughout the recruitment process.