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About the Role

Baxter is redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. This role provides a professional and responsive support service, ensuring customers and patients have a positive experience with order fulfillment and delivery.

Responsibilities

• Respond promptly to all customer enquiries to enhance their experience.
• Deal directly with customers and/or home patients via telephone, electronically, or face-to-face.
• Ensure efficient and accurate order receipt and processing according to current Terms of Sale and Compliance.
• Adhere to Stocktake schedule and process orders to meet delivery lead times.
• Assist customers and Home patients with order-related enquiries, including product availability, pricing, and complaints.
• Handle and resolve customer complaints by evaluating all relevant information.
• Organize product returns in accordance with current Terms of Sale.
• Complete customer credits in line with Baxter's current credit policy.
• Raise Adverse Events and Product Complaints, demonstrating respect for patient privacy.

Requirements

• Minimum 1-3 years of experience within Customer Service.
• Proficiency in MS Office Suite.
• Ability to make quick decisions and perform efficiently and effectively.
• Competence in handling multi-source information.
• Strong written and verbal communication skills.

Skills

• Prior experience using CRM systems such as Salesforce, JDE are good to have.
• Technical support experience for Customer Service is desirable.
• Cross-functional experience in Commercial, Planning, and Warehouse domains are good to have.

Location

• Old Toongabbie

Work Type

• Hybrid

Experience Level

• 1-3 years

About the Company

• At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life.
• Our Baxter colleagues are united by our Mission to Save and Sustain Lives.
• Together, our community is driven by a culture of courage, trust, and collaboration.
• Every individual is empowered to take ownership and make a meaningful impact.
• We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Equal Opportunity

• Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
• Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
• Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.