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About the Role

Receives and/or places telephone calls which are basic and routine to handle any/all aspects of Residential customer accounts, including solicitation, inquiries, and problem resolution; while working remotely for all or part of the regular workweek.

Responsibilities

• Cultivates and maintains on-going customer relationships.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Ensures customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with functions as required.
• Acts as customer contact regarding pricing and scheduling.
• Handles customer calls/correspondence for service, scheduling, and billing inquiries.
• Communicates with branch personnel to resolve service and scheduling issues.
• Initiates outbound customer service calls for various campaigns.
• Handles tech line support.

Requirements

• High school diploma or GED
• 1-2 years clerical or customer service experience preferred
• Ability to use a personal computer or CRT
• Basic knowledge of Microsoft Word, Excel, and Windows preferred
• Ability to type 25 wpm preferred
• Good verbal, written, and interpersonal communication skills
• Ability to work in a stressful, fast-paced environment
• Good problem-solving skills
• Ability to work flexible schedule, including weekends and holidays
• Must be dependable and consistently punctual for all scheduled shifts
• A private home office/work space suitable for working remotely for all or part of the regular workweek
• Broadband internet with ability to hardwire via an Ethernet cable
• Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
• Sitting for long periods of time while using office equipment such as computers, phones and etc.
• Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.
• Express or exchange ideas with others through the use of spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in the nature of sounds in the environment.
• Close visual acuity to perform detail oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm’s reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screen and expansive reading.

Skills

• Microsoft Word
• Microsoft Excel
• Microsoft Windows
• Typing 25 wpm
• Verbal communication
• Written communication
• Interpersonal communication
• Problem-solving

Location

• Remote

Work Type

• Full-Time
• Part-Time
• Remote

Experience Level

• 1-2 years clerical or customer service experience preferred

Education Level

• High school diploma or GED

Benefits

• Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period
• Professional and Personal Growth
• Multiple avenues to grow your career
• Training and development programs available
• Tuition Reimbursement benefits (for FT Colleagues)
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays

About the Company

• Proud member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries.
• Trusted partner to many of the world's leading brands.
• Serves consumer and business customers across multiple industries.
• Extremely proud of our legacy of excellence and constantly work to fulfill our mission to 'protect people, enhance lives, and preserve the planet.'
• A career with the Rentokil family of companies can be a professional trajectory filled with opportunity.
• World-class team that rewards high performance.
• Love to promote from within.
• Offer competitive pay and many roles offer performance incentives.
• This company is a Drug Free workplace.

Equal Opportunity

• Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
• California residents click here to review your privacy rights.
• It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.