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About the Role

As a Workplace Experience Coordinator, you will own the overall workplace experience, serving as the first impression for employees, visitors, and partners by delivering a high-touch, high-impact experience. You will manage daily operations in the Sydney office, collaborate with the local building Community team, and partner with the Account Lead on workplace initiatives and office activations. This role requires a proactive and independent individual who can also collaborate on strategic projects to enhance employee experience, operational excellence, and cross-site community across Australia and New Zealand.

Responsibilities

Maintain physical presence at Front of House from 07:30 – 18:00, with 2 shifts 07:30–16:00; 09:30-18:00.
Maintain accurate workplace information and provide excellent customer service (badge processing, greetings, notifications).
Provide wayfinding and building information (building entrance, ATM, transport links, parking, lift access) and relevant local/country information.
Coordinate support for traveling employees (welcome messages, workstation allocation).
Arrange building and office access for employees and visitors.
Take ownership for the overall workplace experience and be empowered to identify and resolve issues end to end.
Conduct daily office walkthroughs to ensure a clean, safe, and well-stocked environment.
Collaborate with Bloomberg’s Global Events team and internal stakeholders to support onsite events, including guest flow management, room setup, and registration.
Assign and oversee event spaces for internal meetings and activations in accordance with Bloomberg’s guidelines.
Coordinate event setup, furniture arrangement, and all required services, including but not limited to security and cleaning.
Oversee catering services and ensure timely, accurate, and seamless delivery.
Manage service tickets promptly and professionally.
Ensure timely acknowledgment, status updates, follow-up, and closure of all workplace experience tickets in Bloomberg’s designated ticketing system.
Maintain accurate records of ticket resolution and provide reporting as required.
Respond to inquiries and feedback with empathy and efficiency, coordinating with janitorial or maintenance vendors as needed.

Requirements

3+ years of experience in office coordination, hospitality, facilities, or workplace operations.
A strong operational mindset with a genuine passion for building meaningful employee experiences.
Proven ability to manage multiple projects and competing priorities with exceptional attention to detail.
Excellent written and verbal communication skills across email and in-person interactions.
A proactive, positive, and solutions-oriented attitude - someone who thrives in fast-paced, people-first environments.

Skills

Office coordination
Hospitality
Facilities management
Workplace operations
Customer service
Event support
Service ticket management
Communication skills

Location

Sydney, NSW

Work Type

On-site

Experience Level

3+ years of experience

About the Company

JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.
We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.
We take our responsibility to protect the personal information provided to us seriously.
Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.
We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.
We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.
This email is only to request an accommodation.
Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.