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About the Role

The IT Support Specialist provides technical expertise and customer-facing IT support for Beckman Coulter Life Sciences’ Cell Health product portfolio. This role acts as the primary interface between customers, sales, service, and internal stakeholders to ensure successful integration of solutions into customer IT environments. The position is critical for identifying customer IT challenges, developing workflow solutions, and enabling teams to maximize product value.

Responsibilities

Operate as the central point of contact for IT application questions and technical solutions relating to Cell Health product lines.
Provide technical and application support to customers, sales teams, and service organizations.
Visit customer laboratories and collaborate directly with customer IT teams to understand technical requirements and challenges.
Train sales and service teams on relevant IT concepts, product requirements, and customer workflows.

Requirements

Experience as a System Administrator, Network Administrator, or in a comparable IT infrastructure support role.
Proven expertise in Windows client/server environments, Active Directory, SQL databases and networking technologies.
Understanding of network communication protocols such as SMB or LDAP and the ability to work effectively within customer IT environments.
Experience in providing technical support directly to customers.
Ability to translate technical concepts into practical solutions for both technical and non-technical audiences.
Fluent English.
Ability to travel up to 35% throughout assigned territories, including overnight travel.
Valid driver's license with an acceptable driving record.
Ability to transport and set up demonstration equipment when required.

Skills

Windows client/server environments
Active Directory
SQL databases
Networking technologies
SMB
LDAP

Location

Europe

Work Type

Remote
Fully remote

Benefits

Health care program
Paid time off

About the Company

Beckman Coulter Life Sciences is one of Danaher’s operating companies, focused on life sciences, diagnostics, and biotechnology.
The company's work saves lives through innovation for tangible impact.
They develop innovations for scientists by scientists, with many global colleagues coming from the laboratory.
The company has been bringing meaningful innovations at the speed of life since 1935.
Danaher Business System is a framework that makes their operations possible.
For more information, visit www.danaher.com.