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About the Role

Manages the Employee Service Line (ESL) to ensure a high level of customer service, employee recognition, and engagement initiatives. Oversees multiple reception locations and supervises team members.

Responsibilities

• Manage the Employee Service Line, ensuring a high level of customer service for all callers.
• Organize scheduling of the ESL and collaborate with the Office Coordinator to ensure coverage of Elmwood, North Forest, and Spindrift Reception.
• Collaborate with HR Director on recognition events such as Employee Appreciation Day, DSP of the Year Awards, or Supervisor of the Year Awards.
• Conduct listening tours as needed and oversee any stay interview processes.
• Facilitate retirement communication and awards.
• Supervise, train, assert positive communication, and encourage collaboration of all team members.
• Maintain proactive and collaborative lines of communication with the Director of Human Resources.
• Compile monthly reports, analyze metrics, and prepare strategic recommendations for improvement.
• Comply with all agency policies and procedures.
• Perform all other duties as assigned.

Requirements

• Bachelor’s degree in a related area.
• 2-5 years of relevant experience.
• HR experience and certification preferred.
• Excellent interpersonal and teamwork skills.

Skills

• Customer service
• Employee recognition
• Employee engagement
• Scheduling
• Collaboration
• Supervision
• Training
• Communication
• Reporting
• Data analysis
• Strategic planning
• Interpersonal skills
• Teamwork skills

Location

• 2128 Elmwood Ave

Work Type

• Onsite
• Full-time

Experience Level

• 2-5 years

Education Level

• Bachelor's degree

Salary/Compensations

• $26.12 per hour