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About the Role
The Service Desk Analyst provides 1st and 2nd line hardware and software support to end users, playing a crucial role in the success of a challenging and evolving company.
Responsibilities
- Provide 1st and 2nd line hardware and software customer focused support to end users.
- Understand and utilize various technologies for application deployment, configuration, and support.
- Manage end-user desktop equipment, including PCs, laptops, and accessories.
- Manage printers and multifunction devices.
- Utilize Active Directory for user management.
- Support telephony platforms.
Requirements
- Educated in an IT related field or possess strong breadth and depth of relevant industry experience in a technical support position.
- Working towards CMNO, CCNA or equivalent.
Skills
- Windows 10
- Mac OSX
- Windows Server 2008
- Windows Server 2012
- Windows Server 2016
- Windows Server 2019
- Application deployment, configuration and support
- Meraki
- Mobile Iron
- JitBit
- Zendesk
- Desktop PCs
- Laptops
- Office365
- Printer and multifunction device management
- Active Directory for user management
- ShoreTel
- Mitel
- Cisco
- Powershell
- English fluency
- Customer service
- Organizational skills
- Attention to detail
- Written communication
- Oral communication
- Analysis
- Testing
- Troubleshooting
- Fault identification
- Issue resolution
Location
- UK
Work Type
- Full-time
Experience Level
- Technical support experience
Education Level
- IT related field
- Microsoft MTA/MCSA (desired but not essential)
About the Company
- JCDecaux UK is a challenging and ever evolving company where improvements to processes, systems and working practices are continually strived for.
- We believe in building a diverse and inclusive culture and positive employee experience.
- We are One Team, more than just ourselves.
- We are customer first, we understand, and help solve our customers’ problems.
- We Test & Learn, we are empowered to learn and grow, unafraid of change.
- We choose to care, we are committed to doing the right thing, the right way.
- It’s really important to us that we give as much to our colleagues as they give to us.
- Our latest Belonging Survey showed that our colleagues feel valued and listened to as we continue to build an environment where everyone can thrive, grow, belong and be their authentic selves.
- We believe that diversity of thought, experience and background provides the platform for great creativity.
- Many of our Colleagues work flexibly in many different ways. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.
Equal Opportunity
- We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.