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About the Role
The Product Manager leads the transformation of risk systems within Global Risk & Compliance (GRC), focusing on process vision, roadmap, customer experience, and business architecture. This role is responsible for capturing and grooming feature requirements, prioritization, status tracking, defining SLAs and controls, and partnering with stakeholders to design and execute solutions.
Responsibilities
- Process vision and roadmap
- Customer experience
- Business architecture
- Capturing and grooming feature requirements
- Prioritization
- Status tracking and reporting
- Defining process SLAs and controls
- Leading transformation of risk systems
- Detailing the blueprint for risk system transformation
- Partnering with stakeholders in Financial Crimes Risk Management (FCRM) and American Express Technologies (AET)
- Overseeing the execution of designed solutions
Requirements
- Stakeholder facing role
- Experience in detailing the blueprint for risk system transformation
- Partnership with stakeholders in Financial Crimes Risk Management (FCRM) and American Express Technologies (AET)
- Experience overseeing the execution of designed solutions
Skills
- Product management
- Risk systems transformation
- Process vision
- Roadmap development
- Customer experience optimization
- Business architecture
- Requirements gathering and grooming
- Prioritization
- Status tracking and reporting
- Service Level Agreement (SLA) definition
- Control definition
Location
- Hybrid
- Onsite
- Virtual
Work Type
- Hybrid
- Onsite
- Virtual
Benefits
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About the Company
- American Express has a 175-year history of innovation, shared values, and Leadership Behaviors.
- The company is committed to backing its customers, communities, and colleagues.
- American Express operates with a strong risk mindset, ensuring trust, security, and service.
- Team Amex offers comprehensive support for holistic well-being, learning opportunities, leadership development, and career growth.
- The company fosters a culture where colleagues' voices and ideas matter, their work makes an impact, and they help define the future of American Express.
Equal Opportunity
- American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
- American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
- For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
- US Job Seekers - Click to view the “Know Your Rights poster.