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About the Role

This position is responsible for scheduling across the campus for physicians, medical facilities, and specialized medical practices by coordinating all aspects of scheduling including, but not limited to, appointments for physicians across the campus, surgical procedures, diagnostic tests, pain management, and other specialized tests and treatment as directed by physicians to ensure an exceptional customer experience at each point of service. Using a broad understanding of customer engagement strategies, clinical procedures, and company facilities, this position provides accurate and timely information to create an integrated, multidisciplinary schedule and an experience that is easy, empathetic, and differentiated in the oncology marketplace.

Responsibilities

Schedules medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers.
Receives and initiates calls to/from patients, providers, provider offices and facilities, while following all established scheduling procedures and protocols to ensure patients receive the care they need, when and where they need it.
Receives physician’s orders and effectively schedules and reschedules appointments, tests, and/or procedures leveraging various electronic medical record/scheduling software systems according to protocols established by clinical staff and scheduling standards.
Identifies alternative scheduled solutions in the event the patient’s preference is not available, while adhering to procedures and protocols and ensuring patient safety.
Provides patients with information, pre and post-test instruction, provides location of appointment and directions.
Answers questions as necessary within guidelines and protocols.
Refers questions to clinical staff as appropriate.
Effectively communicates and builds impactful relationships through written, digital, and verbal channels with patients, facilities, providers, and clinical colleagues to ensure an easy, empathetic, solution-oriented patient experience, included but not limited to, phone, chat, email, electronic medical record messaging, and other digital channels.
Anticipates patient and provider needs and responds accordingly.

Requirements

High school diploma/GED or equivalent working knowledge.
Two years of scheduling experience in a physician’s office or hospital.
Excellent communication, organizational and problem-solving skills.
Proficient with commonly used office software.
Ability to use software typically used for medical practice management and scheduling.

Skills

Scheduling
Verifying prior authorizations
Completing insurance verifications
Medical terminology
Customer engagement strategies
Clinical procedures
ICD-9 coding
CPT coding
HCPCS coding
Insurance plans
Worker's compensation

Location

Sun City, Arizona

Work Type

Day Shift

Experience Level

Two years of experience

Education Level

High school diploma/GED

About the Company

Banner Health is a healthcare system that aims to make healthcare easier, so life can be better.
Banner MD Anderson Cancer Center partners with MD Anderson to integrate research, education, and prevention in cancer care.
Banner Thunderbird Medical Center (BTMC) is a Level I Trauma center for adults and a Tertiary Care destination for all ages, offering a wide range of services.
BTMC was voted Best of the Best in 2023 by Banner Health out of 30 hospitals.

Equal Opportunity

EEO/Disabled/Veterans
Supports a drug-free work environment.