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About the Role

This role is responsible for leading, administering, and overseeing the day-to-day operations and activities of dialysis facilities and programs within a specified geographic area. The focus is on ensuring high-quality patient care, regulatory compliance, operational excellence, and business growth while managing teams and budgets effectively.

Responsibilities

• Act as a leader to direct, administer, and oversee the day-to-day operations and activities of dialysis facilities and programs within a specified and potentially changing geographic proximity within a country.
• Contribute to the implementation of the international care delivery strategy by focusing on both high quality of service and cost effectiveness.
• Demonstrate leading and guiding teams within the allocated geographical areas.
• Play a key role in ensuring the delivery of high-quality patient care, maintaining regulatory compliance, driving operational excellence, and business growth across all clinics within the area.
• Act as a liaison between clinics and CDI senior leadership team.
• Foster positive relationships with healthcare professionals, patients, and other stakeholders.
• Foster and maintain strong relationships with existing and potential customers, addressing their needs and ensuring exceptional service quality.
• Maintain good relationship with external medical doctors and manage expectations and conflict.
• Deliver elements of a strategic planning system with guidance from senior colleagues.
• Implement improvement and operational excellence measures in close collaboration with Regional Head of Operations and other supporting functions.
• Gather and analyze local business insights for strategic decision-making, understanding the needs of the local community, healthcare trends, and competitor activities.
• Deliver a budget for an area of the organization, monitor financial performance of the clinics, and implement cost-effective measures without compromising patient care standards.
• Conduct complex analyses including analyses of financial reports and recommend strategies for revenue growth and cost reduction.
• Responsible for workforce planning and working with HR on manpower needs.
• Communicate the local action plan; explain how this relates to the function's strategy and action plan, and the broader organization's mission and vision.
• Motivate people to achieve local business goals.
• Foster a collaborative and performance-driven work culture within the area.
• Lead, mentor, and empower clinic managers and staff members to achieve operational and growth targets.
• Manage and report on the performance of a substantial, diverse team in the assigned area.
• Set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these.
• Take appropriate corrective action where necessary to ensure the achievement of team / personal objectives.
• Oversee day-to-day operations of multiple dialysis clinics within the allocated geographical areas, develop and deliver operational measures to enhance efficiency.
• Monitor clinic performance metrics and implement strategies for continuous improvement.
• Work closely with other departments/teams/Renal Coordinators to capture new patients.
• Coordinate across multiple teams - develop medium- or long-term work schedules that enable the organization to achieve its business goals.
• Ensure clinics adhere to all regulatory standards, healthcare policies, and quality assurance guidelines.
• Collaborate with Quality Management team to implement compliance measures and conduct regular audits to maintain high-quality patient care and safety.
• Gather customer feedback and insights, using them to enhance patient experiences and service offerings.
• Collaborate with the HR function in all people-related matters, implement the organization's formal development frameworks in the area of responsibility, actively work on succession planning, development of required capabilities of direct reports and teams, and foster a culture of collaboration, diversity, and opportunity.
• Provide training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfil personal potential.
• Identify shortcomings in existing business practices, suggest and implement improvements.
• Develop, deliver, support, or take part in projects or work streams within the organization's change management program.
• Maintain current knowledge regarding industry, market, health care policies, government policies, etc.
• Follow and comply with all relevant FME policies, guidelines, manuals, and SOPs in the version as amended from time to time (“FME Policies”).
• Keep updated about the current version of the FME Policies as well as external healthcare regulations and new standards that are relevant for the role and integrate corporate values in daily business.
• Ensure and monitor that policies and services of the function are compliant with the Compliance Framework.
• Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.

Requirements

• At least 5 years’ experience that enables job holder to deal with the majority of situations and to advise others.
• Up to 3 years of experience of supervising and directing people and other resources to achieve specific end results within limited timeframes.
• Professional experience in the pharmaceutical industry and/or medical technology is a benefit.
• Highly experienced in clinic operations management and work allocation systems.
• Good planning and organization skills to meet goals.
• Excellent communication and presentation skills.
• Strong Project management skills for multiple unrelated projects.
• Costing and budgeting skills.
• Amenable for regular business travels in the respective geographical areas of supervision.

Skills

• Clinic operations management
• Work allocation systems
• Planning
• Organization
• Communication
• Presentation
• Project management
• Costing
• Budgeting
• English fluent

Location

• Within a country

Work Type

• Full-time
• Onsite

Experience Level

• 5+ years experience
• Up to 3 years supervisory experience

Education Level

• Master /Bachelor Degree or Equivalent Level in General Management, Finance, Clinic Management or similar area

About the Company

• Care Delivery results are built on our behaviour according to our values (Collaborative, Proactive, Reliable, Excellent).