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About the Role

The OE Site Manager oversees daily operations at Prosper Centers during Open Enrollment, guiding staff and volunteers, ensuring efficient site operations, and providing direct client support. This is a temporary, seasonal, grant-funded position with paid training starting in late September 2026 and the role continuing through mid-December 2026, potentially extending to mid-January 2027.

Responsibilities

• Proactively seek information to build expertise in the Marketplace application.
• Gather information from Health Coverage team members and online resources to troubleshoot Marketplace application issues and answer questions.
• Support efficient operations of the enrollment site by managing opening and closing procedures, maintaining the workspace, and resolving conflicts.
• Oversee data entry and quality review for each enrollment.
• Ensure clients receive timely support and clear communication regarding the intake and enrollment process.
• Complete client intake and enrollment processes to cover volunteer shortages.
• Provide guidance and ongoing training to staff and volunteer enrollment specialists.
• Effectively use email, Healthcare.gov, REDCap, RingCentral, Acuity, Better Impact, and other technological systems.
• Complete all paid trainings and Centers for Medicaid & Medicare Services (CMS) certification.
• Protect client confidentiality and PII/PHI in compliance with HIPAA policies.
• Perform other duties as assigned.

Requirements

• Strong interpersonal skills.
• Prior experience working in a fast-paced environment.
• Proficiency with technology and knowledge of computer operations and software.
• Proficiency in English.
• Willingness to embody Prosper core values of candor, collaboration, dignity, empowerment, and diversity.

Skills

• Marketplace application
• Healthcare.gov
• REDCap
• RingCentral
• Acuity
• Better Impact
• HIPAA policies

Location

• On-site

Work Type

• Full-time
• Part-time
• Temporary
• Seasonal

Experience Level

• Not specified

Education Level

• Not specified

Salary/Compensations

• $21.00 – $22.00

Benefits

• Employer-paid health benefits
• 401(k) investment opportunity
• Employee Assistance Program
• Paid vacation
• Holiday time
• Sick time

About the Company

• The Prosper Centers' mission is to provide expertise, support, and resources that expand access and opportunity for all to thrive.
• Through our Health Coverage Program, we help community members enroll in affordable health insurance via the federal Marketplace—improving access to preventive care, protecting against medical debt, and supporting overall well-being.

Equal Opportunity

• Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.