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About the Role

The Bilingual Client Support Specialist serves as the first point of contact for clients seeking information and assistance with enrolling in affordable health insurance. This is a temporary, seasonal, grant-funded position with paid training.

Responsibilities

• Provide on-site client assistance and support by phone and in person
• Answer client questions, share information, and schedule appointments
• Participate in phone banking campaign to previous clients
• Help determine client eligibility for Marketplace plans and financial assistance
• Enter client information accurately in the REDCap database
• Utilize RingCentral phone system to manage program incoming calls
• Serve multilingual clients using the language line
• Complete all specified paid trainings and Centers for Medicaid & Medicare Services (CMS) Certified Application Counselor (CAC) certification
• Protect client confidentiality and PII/PHI in compliance with HIPAA policies
• Other duties as assigned

Requirements

• Bilingual in English and Spanish required
• Ability to provide superior customer service by phone to clients with diverse identities and needs
• Ability to engage with under-served and under-represented populations
• Strong interpersonal and communication skills
• Ability to be flexible, learn quickly, and multi-task
• Willingness to embody Prosper core values of candor, collaboration, dignity, empowerment, and diversity

Skills

• Customer service
• Communication
• Interpersonal skills
• Flexibility
• Quick learning
• Multitasking

Location

• On-site

Work Type

• Full-time
• Part-time
• Temporary
• Seasonal

Experience Level

• No experience with health insurance required

Salary/Compensations

• $20.00

Benefits

• Employer paid health benefits
• 401(k) investment opportunity
• Employee Assistance Program
• Paid vacation
• Holiday pay
• Sick time

About the Company

• The Prosper Centers' mission is to provide expertise, support, and resources that expand access and opportunity for all to thrive.
• Through our Health Coverage Program, we help community members enroll in affordable health insurance via the federal Marketplace—improving access to preventive care, protecting against medical debt, and supporting overall well-being.
• Foundation Communities provides an excellent benefits package.

Equal Opportunity

• Foundation Communities is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.
• In compliance with Foundation Communities’ duty to provide and maintain a workplace that is free of known hazards, Foundation Communities is requiring all employees to be fully vaccinated against COVID-19 unless they request and receive a reasonable accommodation.