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About the Role
Enroll community members in affordable health insurance plans. This is a temporary, seasonal, grant-funded position with paid training and potential for extension. Employment is contingent upon grant funding and business needs.
Responsibilities
- Provide on-site client assistance and support in person and by phone
- Help clients accurately enroll in Marketplace health insurance, including available Premium Assistance Programs, Advanced Premium Tax Credits, and Qualified Health Plan options
- Educate clients on the Marketplace application, health coverage terminology, and plan options
- Effectively use email, Healthcare.gov, REDCap, RingCentral, and other technological systems
- Complete all paid trainings and Centers for Medicaid & Medicare Services (CMS) Certified Application Counselor (CAC) certification
- Protect client confidentiality and PII/PHI in compliance with HIPAA policies
- Other duties as assigned
Requirements
- Bilingual in English and Spanish and/or Arabic, Hindi, Pashto required
- Strong customer service skills
- Ability to provide empathetic, trauma-informed services
- Ability to be flexible, learn quickly, and multi-task
- Accurate, efficient, and detail-oriented
- Proficiency using standard office computer programs and databases
- Comfortable working in a fast-paced environment
- Willingness to embody Prosper core values of candor, collaboration, dignity, empowerment, and diversity
Skills
- Customer service
- Healthcare.gov
- REDCap
- RingCentral
- HIPAA policies
Work Type
- Full-time
- Part-time
- Temporary
- Seasonal
Salary/Compensations
- $20.00
Benefits
- Employer-paid health benefits
- 401(k) investment opportunity
- Employee Assistance Program
- Paid vacation
- Holiday time
- Sick time
About the Company
- Foundation Communities provides an excellent benefits package.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation & gender identity.