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About the Role

As a Customer Service Associate, you will interact with customers to provide world-class service by offering helpful, courteous, and quality assistance. This includes flexing into various customer service roles, such as providing attentive, courteous, and expeditious service during vehicle returns, greeting customers, responding to inquiries, and assisting with rentals and departures.

Responsibilities

• Provide world-class customer service by managing the rental and return process in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile.
• Represent Hertz professionally through appearance, language, and behavior.
• Focus on providing a clean and safe vehicle to every customer.
• Take ownership of each customer’s service experience by resolving issues.
• Be proud of the brand and the role played in the company's success.
• Play an active role in teamwork and collaboration.
• Strive to Surprise and Delight customers.
• Build brand loyalty.
• Utilize company-approved sales and service techniques to determine customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using company rental requirement guidelines.
• Provide customers with assistance regarding directions, maps, local area information, and service information.
• Review rental parameters with customers to ensure a complete understanding of rates and service charges.
• Ensure the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer phones to assist customers in a friendly, helpful, and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize wait times and promote efficient service.

Requirements

• Work flexible shifts including weekends and holidays.
• Work overtime as required.
• Work outdoors during all weather conditions.
• Stand for long periods of time.

Skills

• Passion for customer service and attention to detail.
• Self-motivated to achieve and exceed targeted goals.
• Strong computer proficiency, including typing skills and ability to navigate multiple computer systems.
• Ability to multi-task on computer systems while engaging with customers.
• Proficiency in English.
• Good communication skills, both written and oral.
• Ability to communicate in English clearly and proficiently.
• Ability to work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills.
• Demonstrate professionalism and interpersonal skills.
• Proven experience of working well within a team.
• 100% customer focus, with proven experience in a customer-facing environment.
• Candidates fluent in other languages are encouraged to apply.

Salary/Compensations

• Hourly Rate is $22.51 + Commission.
• On Target Earning potential of starting 2%
• Monthly bonus plans
• Bonus: Eligible, Up to 12%
• Overtime Pay: Eligible
• Holiday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay)
• Sick Pay: Granted Up to 48 hours
• Paid Time Off / Vacation / Paid observed Holidays (Accruals start at .83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)
• Profit Sharing: Eligible

Benefits

• Up to 40% off the base rate of any standard Hertz Rental
• Medical, Dental & Vision plan options
• Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)
• Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

About the Company

• The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand.
• The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

Equal Opportunity

• At Hertz, we champion and celebrate a culture of diversity and inclusion.
• We take affirmative steps to promote employment and advancement opportunities.
• The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
• Individuals are encouraged to apply for positions because of the characteristics that make them unique.
• EOE, including disability/veteran