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About the Role

Austin Veterinary Emergency & Specialty (AVES) is seeking highly skilled, self-motivated, and team-oriented professionals passionate about delivering exceptional care in advanced veterinary medicine. We are expanding our services and departments, operating in a new, state-of-the-art hospital.

Responsibilities

• Act as a direct representative of the AVES emergency and critical care technical staff.
• Ensure a professional work environment that strives to provide the highest quality of care to patients.
• Maintain a professional demeanor and ensure a safe, confidential, and reliable person to mediate and resolve conflict situations.
• Ensure all Patient Care Personnel (PCP) fulfill their duties in designated roles.
• Ensure all PCP portray exceptional inter/intradepartmental and client communication.
• Provide technical support as needed and spend a moderate amount of time on primary emergency and critical care case management.
• Interview, hire, train, review, and terminate Patient Care Personnel, veterinary assistants, and kennel attendants for the emergency and critical care practice.
• Maintain all emergency and critical care PCP published local ads.
• Assist in the creation, modification, and maintenance of effective training programs for technical staff.
• Implement new protocols/policies after collaboration with other supervisors/managers.
• Review technician training binders for progress and completion on technical duties.
• Review and assign new goals monthly to each employee.
• Develop veterinary PCP work schedules to meet daily, weekly, emergency, and holiday support requirements.
• Coordinate coverage for staff calling in sick or late to work.
• Collaborate with Specialty Supervisor/Manager to provide adequate hospital coverage.
• Delegate daily responsibilities for PCP, including tasks lists during slow days.
• Review end-of-shift checklists daily to ensure equal share of cleaning duties amongst staff.
• Coordinate and direct monthly emergency and critical care PCP and veterinary assistant meetings.
• Facilitate frequent meetings with shift leads to troubleshoot challenges and provide feedback on leadership skills.
• Engage doctors frequently to obtain real-time feedback on departmental functionality, flow, and potential concerns regarding emergency and critical care patient care personnel.
• Maintain logs of Patient Care Personnel schedules, PTO, and vacation days.
• Ensure appropriate policies and procedures are followed by all Patient Care Personnel.
• Assure regular generation, review, and updating of standard operating procedures (SOPs) as needed (no less than semiannually).
• Facilitate continuing education for Patient Care Personnel.
• Monitor professional development and skill level of all Patient Care Personnel via initial (60 days) and annual performance reviews.
• Ensure appropriate inter and intradepartmental communication.
• Contribute to the creation of the hospital cleaning schedule with other supervisors.

Requirements

• High School diploma or equivalent.
• Minimum of three (3) years experience working as a veterinary technician.
• Minimum of two (2) years of leadership or supervisory experience or demonstrated leadership responsibilities.
• Dependable, self-motivated, and detail-oriented with strong organizational skills.
• Ability to prioritize and manage time effectively in a fast-paced environment.
• Patient-focused attitude with active listening and problem-solving skills.
• Ability to work quickly and efficiently without compromising accuracy or quality.
• Exceptional leadership, coaching, and interpersonal communication skills.
• Strong organizational and time management abilities.
• Excellent client service and conflict resolution skills.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Demonstrates professionalism, sound judgment, discretion, and confidentiality.
• Proficient in Microsoft Office and hospital management software.
• Adaptable to changing priorities and operational demands.
• Passion for delivering exceptional client experiences while fostering a collaborative and supportive workplace culture.
• Fluent English skills (speaking & reading) are required.
• Licensed Veterinary Technician (Preferred).
• Experience in emergency or specialty veterinary medicine (Preferred).
• Experience with employee scheduling, training, coaching, and performance management (Preferred).
• Excellent verbal and written communication skills, with the ability to collaborate effectively in a team setting (Preferred).

Skills

• Leadership
• Interpersonal communication
• Technical skills
• Multi-tasking
• Problem-solving
• Client service
• Conflict resolution
• Microsoft Office
• Hospital management software
• Coaching
• Employee scheduling
• Training
• Performance management
• Verbal communication
• Written communication
• Collaboration

Location

• Austin, TX

Work Type

• Full Time
• Overnight shift
• Swing Shifts

Experience Level

• 3 years veterinary technician experience
• 2 years leadership or supervisory experience

Education Level

• High School diploma or equivalent

Salary/Compensations

• $27 - $34/hr.
• $2/hr. Overngiht Differential
• $1/hr. Swing Shift Differential

Benefits

• 401(k) with matching
• Health, Dental, and Vision insurance
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program and Discounts (including Pet Discount)
• Professional development and tuition assistance
• Uniform stipend
• Retirement plan

About the Company

• Austin Veterinary Emergency and Specialty Center (AVES) has proudly served the Austin pet community for 11 years, delivering exceptional, compassionate care when it matters most.
• As a thriving 24/7/365 veterinary hospital, we offer a comprehensive range of specialty services including Emergency & Critical Care, Internal Medicine, Surgery, Neurology, Cardiology, Diagnostic Imaging, Interventional Radiology—and now, an exciting addition: a fully integrated Oncology Cancer Center, providing both medical and radiation oncology.
• AVES has officially relocated to a brand-new, 45,000 square foot, state-of-the-art facility.
• Our core values—Kindness, Integrity, Collaboration, and Consistency—are at the heart of everything we do, guiding us in delivering top-tier medical care and an exceptional client experience.
• We are also deeply committed to the growth of our team, offering a robust on-site Education Program designed to support ongoing learning and hands-on training for our support staff.
• Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.
• Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day.
• You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.
• At Ethos, mentorship is a two-way street.
• You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.
• At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Equal Opportunity

• Ethos is an Equal Opportunity Employer.
• Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
• All employment is decided based on qualifications, competence, merit, and business need.