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About the Role

Connect with prospective and existing customers, promote products and services, upsell where appropriate, and deliver exceptional customer experiences. MCI provides an industry-leading training program with the tools and support needed to thrive and grow.

Responsibilities

• Make outbound and receive inbound calls in a professional and courteous manner
• Educate customers on products and services, identifying upsell opportunities
• Understand customer needs and recommend tailored solutions
• Use internal systems to manage accounts and process transactions accurately
• Research and resolve customer issues, coordinating with other departments as needed
• Accurately document customer interactions and follow established procedures
• Adhere to scripts, policies, and compliance standards
• Maintain confidentiality and handle sensitive information responsibly
• Escalate complex issues to supervisors or appropriate teams
• Stay current with training, updates, and system changes
• Meet attendance and scheduling expectations

Requirements

• Must be 18 years or older
• Ability to type 20+ words per minute
• Must be authorized to work in the country where the job is based
• Subject to the program and location of the position
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint
• Must be willing to submit to drug screening

Skills

• Excellent verbal and written communication skills
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Strong problem-solving and conflict resolution skills
• Customer-focused, empathetic, and solution-oriented
• Ability to multitask and manage time effectively
• Team-oriented with strong interpersonal skills

Location

• All MCI Locations

Work Type

• Onsite
• Full-time

Experience Level

• Entry Level

Education Level

• High school diploma or equivalent

Benefits

• Paid Time Off
• Paid holidays
• Supplemental health coverage through Blue Cross for full-time employees
• Life insurance options
• Accident and critical illness insurance
• Career Growth opportunities
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

About the Company

• MCI is one of the fastest-growing tech-enabled business services companies in the USA.
• We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries.
• Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies.
• We are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
• In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA.
• MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
• MCI employs 10,000+ talented individuals with 150+ diverse North American client partners across multiple MCI brands.

Equal Opportunity

• MCI and its subsidiaries embrace differences and believe diversity benefits our employees, company, customers, and community.
• All aspects of employment at MCI are based solely on a person's merit and qualifications.
• MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.
• MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
• MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
• MCI will not tolerate discrimination or harassment based on any of these characteristics.
• We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
• MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.