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About the Role

MCI is seeking Customer Service Representatives to handle inbound customer service, help desk, and back-office processing for commercial and public sector support. This role involves managing inbound inquiries, troubleshooting technical issues, assisting customers with products and processes, and representing well-known brands. MCI offers comprehensive training and numerous advancement opportunities within the company.

Responsibilities

Handle inbound calls and make outbound sales inquiries using state-of-the-art contact center technology.
Utilize systems and technology to complete account management tasks.
Recognize sales opportunities and apply sales skills to upgrade customers.
Explain and position products and processes when interacting with customers.
Appropriately escalate customer dissatisfaction.
Ensure first call resolution through problem-solving and effective call handling.

Requirements

Must be 18 years of age or older.
Must be authorized to work in the country where the job is based.
Must be willing to submit to a background and/or security investigation.
Must be willing to submit to drug screening.
Ability to thrive in a fast-paced environment where change and ambiguity are prevalent.
Ability to multi-task, stay focused, and self-manage.
Strong team orientation and customer focus.
Excellent interpersonal skills and the ability to build relationships with your team and customers.

Skills

Excellent organizational, written, and oral communication skills.
Ability to type swiftly and accurately (20+ words a minute).
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
Basic understanding of Windows operating system.
Ability to evaluate, troubleshoot, and follow-up on customer issues.
Aptitude for conflict resolution, problem solving and negotiation.
Customer service oriented (empathetic, responsive, patient, and conscientious).

Work Type

Full-time

Experience Level

Entry level

Education Level

High school diploma or equivalent

Benefits

Paid Time Off
Paid holidays
Supplemental health coverage through Blue Cross for full-time employees
Life Insurance
Accident and critical illness insurance
Career Growth opportunities
Paid Training
Fun, Engaging Work Environment
Casual Dress Code

About the Company

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA.
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs.
MCI employs 10,000+ talented individuals with 150+ diverse North American client partners across various MCI brands.

Equal Opportunity

MCI embraces differences and believes diversity benefits its employees, company, customers, and community.
All aspects of employment at MCI are based solely on a person's merit and qualifications.
MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics.
Adherence to principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
MCI provides reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.