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About the Role

MCI is seeking entry-level Call Center Representatives to support customer service and sales campaigns for various clients. In this role, you will engage with customers over the phone, answer questions, resolve concerns, and introduce new products and services. This is an excellent opportunity for individuals with a positive attitude and strong people skills, especially those with prior customer-facing experience in retail, hospitality, or food service.

Responsibilities

Handle inbound and outbound calls in a friendly, timely, and professional manner.
Resolve customer issues effectively, aiming for first-call resolution.
Research internal systems to locate missing information and collaborate with other departments.
Accurately document customer interactions and process claims.
Engage in solution-focused conversations to identify the best options for customers.
Follow scripts, policies, and procedures while using training resources to provide accurate information.
Maintain confidentiality and handle sensitive information appropriately.
Escalate complex issues to supervisors or specialized teams when necessary.
Attend training sessions and team meetings to stay up to date on systems and procedures.
Adhere to assigned schedules and attendance expectations.

Requirements

Must be 18 years or older.
High school diploma or equivalent.
Strong communication and organizational skills.
Typing speed of at least 20 words per minute.
Basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
Familiarity with Windows operating systems.
Dependable and punctual with strong time management.
Ability to troubleshoot and follow up on customer issues.
Strong problem-solving and conflict resolution skills.
Customer-focused with empathy, patience, and professionalism.
Able to multitask, stay focused, and work independently.
Team-oriented with a collaborative mindset.
Comfortable in a fast-paced, dynamic environment.
Excellent interpersonal skills and the ability to build rapport with customers and colleagues.
Must be authorized to work in the country where the job is based.
Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint.
Must be willing to submit to drug screening.

Skills

Customer Service
Sales
Communication
Organizational Skills
Microsoft Office
Windows Operating Systems
Time Management
Problem-Solving
Conflict Resolution
Multitasking
Teamwork
Interpersonal Skills

Location

Work Type

Full-time
Onsite

Experience Level

Entry-level

Education Level

High school diploma or equivalent

Benefits

Paid Time Off
Paid holidays
Supplemental health coverage through Blue Cross (for full-time employees)
Life Insurance options
Accident and critical illness insurance
Career Growth opportunities
Paid Training
Fun, Engaging Work Environment
Casual Dress Code

About the Company

MCI is a fast-growing tech-enabled business services company with a strong call center footprint and global operations.
We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across various industries.
Our contact centers utilize on-site and remote agents with advanced technologies to improve customer journeys, scalability, and cost reduction.
MCI is committed to fostering an environment for professional career building, continuous learning, and development within a globally expanding, industry-leading organization.
In 2019, MCI was named Iowa's Fastest Growing Company and ranked 452nd on Inc. Magazine's list of Fastest-Growing Privately Companies in the USA.
MCI has ten business process outsourcing service delivery facilities across the US, Canada, South Africa, and the Philippines.
MCI employs over 10,000 individuals across various brands and serves mid-market, Federal & enterprise partners.

Equal Opportunity

MCI embraces diversity and believes it benefits employees, the company, customers, and the community.
All employment aspects are based on merit and qualifications.
MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.
MCI does not discriminate based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.
MCI will consider qualified applicants with criminal histories in accordance with local and federal requirements.
MCI prohibits discrimination or harassment based on any protected characteristic.
MCI adheres to these principles in all employment aspects, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
MCI provides reasonable accommodation to qualified employees with protected disabilities as required by applicable laws.