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About the Role

This entry-level opportunity with paid training is ideal for individuals who are empathetic, tech-savvy, and eager to grow in a fast-paced, customer-focused environment. You will support customers across the country with technical support, account management, and product sales.

Responsibilities

• Handle inbound and outbound calls, emails, and live chats professionally and efficiently
• Listen actively to understand customer needs and provide accurate solutions
• Utilize internal systems and tools to manage customer accounts and process claims
• Accurately document customer interactions and resolutions in CRM systems
• Follow all required scripts, policies, and procedures
• Use training and knowledge base resources to answer inquiries confidently
• Escalate complex issues to management when necessary
• Ensure first-call resolution through effective troubleshooting and communication
• Stay current on program updates by attending training sessions and reviewing materials
• Meet all attendance, schedule, and performance expectations

Requirements

• Must be 18 years or older
• High school diploma or equivalent
• Strong written and verbal communication skills
• Ability to type 20+ words per minute
• Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Reliable and punctual with strong time management and self-motivation
• Skilled in conflict resolution, problem-solving, and customer empathy
• Able to multi-task, stay focused, and work independently
• Team-oriented with a strong customer-first mindset
• Comfortable working in a fast-paced, dynamic environment
• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Must be willing to submit to drug screening.

Skills

• Customer Service
• Technical Support
• Inside Sales
• Conflict Resolution
• Problem-Solving
• Customer Empathy
• Multi-tasking
• Time Management
• Self-motivation
• Microsoft Office Suite
• Windows Operating Systems

Location

• USA

Work Type

• Onsite
• Remote
• Hybrid
• Full-time

Experience Level

• Entry-level
• 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support (Preferred)

Education Level

• High school diploma or equivalent

Salary/Compensations

• Starting compensation is based on experience

Benefits

• Paid Time Off
• Paid holidays
• Supplemental health coverage through Blue Cross (Full-time employees)
• Life Insurance
• Accident and critical illness insurance
• Career Growth opportunities
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

About the Company

• MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.
• We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries.
• Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
• At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
• MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
• MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
• In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time.
• MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively.
• MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
• Driving modernization through digitalization, MCI ensures clients do more for less.
• MCI is the holding company for a diverse lineup of tech-enabled business services operating companies.
• MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios.
• MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

Equal Opportunity

• At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.
• All aspects of employment at MCI are based solely on a person's merit and qualifications.
• MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.
• All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
• MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
• MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
• MCI will not tolerate discrimination or harassment based on any of these characteristics.
• We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
• In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.