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About the Role

This role is instrumental in shaping the future of customer adoption across Atlassian’s Cloud Platform, Strategy Collection, and AI solutions. You will lead initiatives that help enterprise customers successfully implement and realize value from these offerings, ensuring solutions are innovative, scalable, and aligned with customer needs.

Responsibilities

• Manage a talented team of Customer Success Architects across focus areas, guiding them to deliver exceptional value to enterprise customers.
• Collaborate with cross-functional teams to identify opportunities for technical adoption, address security and implementation considerations, and drive successful adoption at scale.
• Develop strategic plans that enhance customer satisfaction and operational efficiency.
• Provide insights that bridge the gap between technology and business objectives.
• Empower your team to showcase their successes, fostering a culture of continuous improvement and innovation.
• Help customers maximize their investment in Atlassian solutions, ensuring they achieve their desired outcomes.
• Develop and execute the global strategy for technical adoption across Cloud Platform, Strategy Collection, and AI solutions, aligning with Atlassian’s business goals and customer needs.
• Identify and launch new programs, methodologies, and best practices to drive customer adoption and value realization.
• Serve as an executive sponsor for key accounts, building trusted relationships with customer stakeholders and ensuring alignment with their business objectives.
• Oversee technical adoption and implementation projects to ensure high-quality, timely, and budget-compliant outcomes.
• Enhance project governance and drive the adoption of standardized management frameworks.
• Partner with Sales, Product, Customer Success, and Engineering to deliver integrated customer solutions and drive business outcomes.

Requirements

• A strong foundation in enterprise SaaS technologies, cloud platforms, and technical adoption within a business context.
• Proven experience in leading teams and managing projects in a fast-paced environment.
• Excellent communication skills, with the ability to influence and engage stakeholders at all levels.
• A customer-centric mindset, with a track record of driving successful adoption of technology solutions.
• Familiarity with Atlassian products and a passion for helping teams work better together.
• Experience: 8+ years in customer success, consulting, or SaaS implementation, with at least 2 years in a leadership role managing large-scale, billable services portfolios and teams.
• Technical Aptitude: Demonstrated expertise in enterprise SaaS, cloud platform capabilities, and the Atlassian ecosystem, including hands-on Atlassian product knowledge and experience; technical product demonstration skills; ability to influence technical teams; and familiarity with modern development and integration approaches are essential for this role.
• Team Management & Development: Lead and develop a high-performing team of Customer Success Architects while fostering a culture of collaboration, accountability, and continuous learning through clear performance expectations and career development support.
• Operational Excellence: Oversee technical adoption and implementation projects to ensure high-quality, timely, and budget-compliant outcomes while enhancing project governance and driving the adoption of standardized management frameworks.
• Cross-Functional Collaboration: Partner with Sales, Product, Customer Success, and Engineering to deliver integrated customer solutions and drive business outcomes.
• Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams.
• Experience working with large customers in a consulting or technical thought leader capacity.

Skills

• Enterprise SaaS technologies
• Cloud platforms
• Technical adoption
• Team leadership
• Project management
• Communication skills
• Stakeholder engagement
• Customer success
• SaaS implementation
• Atlassian ecosystem
• Technical product demonstration
• Modern development and integration approaches

Work Type

• Office
• Home
• Combination of office and home

Experience Level

• 8+ years in customer success, consulting, or SaaS implementation
• 2+ years in a leadership role managing large-scale, billable services portfolios and teams

Benefits

• Benefits, bonuses, commissions, and equity
• Health and wellbeing resources
• Paid volunteer days

About the Company

• Atlassian is motivated by a common goal: to unleash the potential of every team.
• Our software products help teams all over the planet and our solutions are designed for all types of work.
• Team collaboration through our tools makes what may be impossible alone, possible together.
• We believe that the unique contributions of all Atlassians create our success.
• We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
• All your information will be kept confidential according to EEO guidelines.
• We can support with accommodations or adjustments at any stage of the recruitment process.
• Identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.

Equal Opportunity

• We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
• All your information will be kept confidential according to EEO guidelines.