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About the Role

The Head of Change reports to the Director of Change and works in close partnership with the Head of PMO and Head of Business Analysis. This role defines, owns, and continuously improves the University’s Change Management Strategy and framework, ensuring its integration with the project and programme management lifecycle across the University’s change portfolio.

Responsibilities

• Leads the design, delivery, and refinement of end-to-end change management methodology, tools, and templates.
• Ensures change management resources are accessible, practical, and consistently applied by Business Change Managers and adopted by the business.
• Provides guidance, challenge, and assurance across key strategic change initiatives to ensure benefits are realized and impacts are effectively managed.
• Acts as a champion for best practice in change management.
• Brings strong leadership, excellent stakeholder engagement, and a collaborative approach with senior sponsors, delivery teams, and operational leaders.
• Provides expert insight on change risks, readiness, adoption, and behavioral impacts to keep people-centered considerations at the heart of planning and decision-making.

Requirements

• Hold a relevant professional qualification.
• Bring substantial experience in leading complex, cross-organizational business change and transformation programs.
• Have a strong track record of delivering organizational development and capacity-building initiatives that drive sustainable improvement.
• Possess a sound understanding of organizational change.
• Proven experience of engaging and influencing stakeholders at all levels.
• Exceptional communication, interpersonal, facilitation, and presentation skills are essential.
• Ability to build strong relationships and achieve positive outcomes through collaboration.
• Commitment to staff development, continuous improvement, and fostering a positive, high-performing team culture.

Skills

• Change Management Strategy
• Stakeholder Engagement
• Organizational Development
• Capacity Building
• Communication
• Interpersonal Skills
• Facilitation
• Presentation Skills
• Collaboration

Location

• London

Work Type

• Full-time

Experience Level

• Substantial experience in leading complex, cross-organizational business change and transformation programs

Education Level

• Relevant professional qualification

Salary/Compensations

• Sector-leading salary

Benefits

• Pension scheme
• Comprehensive package of staff training and development

About the Company

• City St George’s, University of London is the University of business, practice and the professions.
• It brings together the expertise and excellence of City, University of London and St George’s, University of London into one institution.
• The combined university is one of the largest higher education destinations for London students, combining a breadth of disciplines across health, business, policy, law, creativity, communications, science, and technology.
• Our students are at the heart of everything that we do, and we are committed to supporting them to pursue their career and personal ambitions.
• Our research is engaged, at the frontier of practice and has a positive impact on the world around us.
• The Change Support Unit (CSU) is a central function that enables City St George’s University to deliver change more effectively, creating a positive and measurable impact on both the student and staff experience.

Equal Opportunity

• Committed to promoting equality, diversity, and inclusion in all its activities, processes, and culture for our whole community, including staff, students, and visitors.
• Welcome applications regardless of age, caring responsibilities, disability, gender identity, gender reassignment, marital status, nationality, pregnancy, race and ethnic origin, religion and belief, sex, sexual orientation, and socio-economic background.
• Operates a guaranteed interview scheme for disabled applicants.