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About the Role

Renewal Sales Representatives will interact with hundreds of customers each week, answering questions, promoting new products and services, and ensuring a best-in-class customer experience. This role offers a fantastic opportunity to start or grow your career in a supportive, fast-paced environment with industry-leading training and clear paths to advancement.

Responsibilities

• Handle inbound and outbound calls professionally and courteously
• Listen actively to understand customer needs and resolve issues
• Educate customers on products and services, identifying renewal and upsell opportunities
• Use internal systems to manage accounts and process claims accurately
• Research and coordinate with other departments to resolve customer concerns
• Follow scripts, policies, and procedures to ensure consistency and compliance
• Maintain accurate records and protect customer data
• Escalate complex issues to supervisors or appropriate teams
• Ensure first-call resolution through effective problem-solving
• Stay current with training, system updates, and program changes
• Meet attendance, punctuality, and performance expectations

Requirements

• Must be 18 years or older
• High school diploma or equivalent
• Fluent in English (spoken and written)
• Experience with computer-based data entry
• Ability to type 20+ WPM
• Wired, high-speed internet connection (20Mbps+ download speed)
• Excellent organizational, written, and verbal communication skills
• Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Familiarity with Windows PC applications and ability to learn new systems
• Reliable and punctual with a strong work ethic
• Skilled in conflict resolution, problem-solving, and negotiation
• Customer-focused, empathetic, and solution-oriented
• Ability to multitask, stay focused, and self-manage
• Strong team orientation and interpersonal skills
• Comfortable in a fast-paced, evolving environment
• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
• Must be willing to submit to drug screening.

Skills

• Conflict resolution
• Problem-solving
• Negotiation
• Customer service
• Technical support
• Inside sales
• Chat
• Administrative roles
• Computer-based data entry
• Typing
• Microsoft Office
• Windows PC applications
• Multitasking
• Self-management
• Team orientation
• Interpersonal skills

Location

• Remote

Work Type

• Full-time

Experience Level

• 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center (Preferred)
• Previous work-from-home experience (Preferred)
• Experience in state or federal programs (Preferred)

Education Level

• High school diploma or equivalent

Benefits

• Paid Time Off
• Paid holidays
• Supplemental health coverage through Blue Cross (for full-time employees)
• Life insurance options
• Accident and critical illness insurance
• Career Growth opportunities
• Paid Training

About the Company

• MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.
• We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries.
• Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
• At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
• MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance.
• MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
• In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA.
• MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively.
• MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
• Driving modernization through digitalization, MCI ensures clients do more for less.
• MCI is the holding company for a diverse lineup of tech-enabled business services operating companies.
• MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios.
• MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

Equal Opportunity

• At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community.
• All aspects of employment at MCI are based solely on a person's merit and qualifications.
• MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect.
• All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
• MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
• MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
• MCI will not tolerate discrimination or harassment based on any of these characteristics.
• We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
• In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.