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About the Role

Supervise the staff in the Air Export department, ensuring compliance with company policies and procedures, and maintaining a high quality of service.

Responsibilities

• Provide departmental support and supervise the staff in the Air Export department.
• Supervise and direct Air Export staff in performing work according to operating procedures.
• Issue freight bills and invoices to brokers and collect unpaid invoices within credit terms.
• Monitor staff performance and scheduling.
• Train Air Export staff and monitor their performance.
• Ensure department compliance with company policies, procedures, and government regulations.
• Review workflows and procedures, providing feedback to maintain high service quality.
• Document, record, and report all discrepancies, including missed deadlines.
• Support staff to ensure daily operations are met.
• Maintain direct contact with customers, subcontractors, and/or departments.
• Perform account maintenance, including sales calls to increase business opportunities.
• Work professionally and effectively with operations staff to achieve target goals.
• Develop and maintain positive working relationships with management, peers, and co-workers.
• Handle other job assignments as determined by the Assistant Manager or Manager.

Requirements

• Excellent analytical, interpersonal, and organization skills.
• Positive attitude, ability to multitask, and handle changing priorities under tight deadlines.
• Great attention to detail.
• Minimum 5+ years of Air Export experience.
• Previous experience in a Team Lead or Supervisory position.
• Flexibility with work schedule.
• Strong leadership skills.
• Strong customer service skills.
• Good verbal and written communication skills.
• Great computer skills (Microsoft Word & Excel, Outlook).
• Interact with branch colleagues, leadership staff, and office/warehouse personnel.
• Ability to work with customers, vendors, and outside organizations.

Skills

• Analytical skills
• Interpersonal skills
• Organization skills
• Leadership skills
• Customer service skills
• Verbal communication skills
• Written communication skills
• Computer skills
• Microsoft Word
• Microsoft Excel
• Outlook

Location

• U.S.

Work Type

• Sedentary office work

Experience Level

• 5+ years of Air Export experience
• Team Lead or Supervisory experience

Education Level

• High school diploma or equivalency certificate
• Significant or relevant or appropriate working experience

Salary/Compensations

• $78,000 - $90,000

Benefits

• Medical, Dental, and Vision beginning the 1st of the month after 30 days.
• 401k with a company match
• Flexible Spending Accounts
• HSA
• Life and Accidental Death & Dismemberment Insurance
• Short & Long Term Disability
• Auto and Home policies
• Commuter Benefits
• Generous Vacation and Sick time.

About the Company

• Nippon Express Company, Ltd. (“NX”) was founded in 1872 in Japan and is headquartered in Tokyo.
• NX employs approximately 72,000 employees at 733 locations, in 47 countries and 314 cities around the world.
• Nippon Express U.S.A., Inc. (“NEU”) was incorporated in New York in 1962 as a fully owned subsidiary of NX.
• NEU provides logistics solutions and comprehensive transportation services through its international freight forwarding and logistics network.
• NEU operates at 55 locations in 27 states within the U.S., with approximately 1300 employees.
• NEU has enjoyed tremendous growth and success as one of the top five international freight forwarders in the world.
• We connect people with products throughout the world.

Equal Opportunity

• Nippon Express USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.