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About the Role
Lead driveway operations at Crown Sydney, overseeing valet, bell, and door teams to ensure smooth vehicle flow and exceptional guest arrival experiences. Act as the link between leadership and frontline staff, coordinating guest arrivals, luggage handling, and transport logistics while maintaining a strong on-floor presence and supporting daily operations.
Responsibilities
- Lead and support teams across valet, driveway, and luggage operations.
- Manage vehicle flow and ensure safe, efficient guest arrivals/departures.
- Coordinate VIP and group movements, transport, and logistics.
- Partner with Front Office and hotel teams for seamless service delivery.
- Coach and develop team members to deliver five-star service.
Requirements
- Experience in hotel guest services, valet, or front office supervision.
- Strong leadership in fast-paced, high-volume environments.
- Excellent communication and problem-solving skills.
- High attention to detail and guest focus.
- Unrestricted NSW manual driver’s licence (essential).
- Full availability across a Monday–Sunday roster.
Skills
- Operational awareness
- Attention to detail
- Coordination
- Leadership
- Communication
- Problem-solving
Location
- Sydney
Work Type
- Full-time
Experience Level
- Supervision
Salary/Compensations
- Attractive annual salary package plus bonus incentive plan
Benefits
- Complimentary onsite meals
- Discounted parking
- Discounts across restaurants & hotels
- Exposure to experiences and learning
About the Company
- Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people.
- We value passion, optimism, and an appetite for change - for the better.
- Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
Equal Opportunity
- Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.