Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

SAIC is seeking an experienced IT Systems Engineer and Technical Assistant (SETA) to support a U.S. Government customer with mission-critical operations. The role involves acting as a trusted advisor, providing expertise in IT Service Management (ITSM), and overseeing cost, schedule, performance, quality assurance, and risk management. Activities include requirements management, configuration management, technical assessment, and service readiness to ensure efficient IT service delivery. The candidate will offer strategic and technical skills to optimize IT infrastructure and improve operational efficiency.

Responsibilities

Serve as a liaison and advocate between IT service delivery vendors, the U.S. Government customer, and mission partners.
Guide stakeholders in adopting standardized service delivery practices and facilitating continuous service improvement.
Act as a Technical Advisor, translating customer needs into service requirements and identifying capability gaps.
Provide thought leadership to shape and optimize service roadmaps, aligning projects with mission priorities.
Create concise, actionable, and practicable recommendations for government decision-making.
Oversee IT service management cost, schedule, and performance aspects.
Manage change processes by identifying impacts to the operational baseline and conducting assessments.
Lead project engagements, ensuring technical solutions balance stakeholder needs, expected outcomes, and resources.
Perform trade studies, functional analyses, and timeline impact analyses.
Propose and implement metrics for service delivery quality.
Ensure continuity across multiple IT service deliveries, focusing on requirements management, configuration management, and readiness activities.
Assess service readiness and perform verification and validation (V&V) for new system capabilities or upgrades.
Develop technical analysis and tools for system functionality and capacity planning.

Requirements

Experienced and dynamic Information Technology (IT) based Systems Engineer and Technical Assistant (SETA)
Subject matter expertise in IT Service Management (ITSM)
Ability to provide oversight on cost, schedule, performance, quality assurance, and risk management
Experience in requirements management, configuration management, technical assessment, and service readiness
Balanced mix of strategic and technical skills
Ability to provide actionable recommendations
Ability to translate customer needs into service requirements
Ability to identify potential capability gaps
Ability to shape and optimize service roadmaps
Ability to create concise, actionable, and practicable recommendations
Ability to oversee IT service management cost, schedule, and performance
Ability to manage change processes
Ability to conduct comprehensive assessments
Ability to lead project engagements
Ability to perform detailed trade studies, functional analyses, and timeline impact analyses
Ability to propose and implement metrics for service delivery quality
Expertise to ensure continuity across multiple IT service deliveries
Ability to assess service readiness
Ability to perform verification and validation (V&V)
Ability to develop technical analysis and tools

Skills

IT Service Management (ITSM)
Requirements Management
Configuration Management
Technical Assessment
Service Readiness
Cost Management
Schedule Management
Performance Management
Quality Assurance
Risk Management
Continuous Service Improvement (CSI)
Trade Studies
Functional Analysis
Timeline Impact Analysis
Verification and Validation (V&V)
System Functionality
Capacity Planning

Location

Reston, Virginia

Work Type

Full-time

Experience Level

Experienced

About the Company

SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world.
Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services.
We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities.
SAIC has annual revenues of approximately $7.3 billion.
For more information, visit saic.com.
For ongoing news, please visit our newsroom.

Equal Opportunity

SAIC is an Equal Opportunity Employer.