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About the Role

This role leads, manages, coordinates, and implements daily janitorial services scope of works across multiple customer banners within a designated area. Key focus areas include managing customer experience and retention, partner training and performance, overall store operations, and increasing revenue and profits.

Responsibilities

• Participate in the development and implementation of annual plans by customer banners.
• Implement store level budgets and create short and long-term strategies for sustainability and profitability.
• Build strong relationships with customers and business partners at store level.
• Serve as the single point of contact at store level for communication between United and the customer.
• Manage daily communication with locations and sites on customer required communication platforms.
• Support Sr. Mgmt. on face-to-face meetings with key customer stakeholders.
• Participate in daily/weekly/monthly meetings with customers on store audits, case management, action plans, and schedules.
• Provide daily/weekly/monthly reporting on issues, escalations, and action plans to customers.
• Conduct weekly or as required, store/location/site compliancy walks with customers.
• Lead or participate in new store transition meetings with customers and partners.
• Lead and coordinate all store level communication with United Partners daily on issues and actions.
• Set expectations with Partners, provide training, coaching & mentoring.
• Participate in cross-functional weekly & monthly meetings with Regional & Support Teams.
• Create and implement task & audit schedules.
• Conduct quality audits with customers and partners and implement action plans.
• Manage material inventory in accounts within budget.
• Manage daily check in/check out of cleaners in accounts.
• Manage customer requests within prescribed service delivery timelines.
• Lead process initiatives/implementation at store level.
• Work with Sr. management on identifying and resolving store level trends and process gaps.
• Lead process adoption in Salesforce & customer prescribed communication platforms.
• Lead and/or support key United operational processes and KPI’s.
• Support Partner Change Overs (PCO) with Partnership team.
• Conduct Visitation Audits & manage Case mgmt. for issues and escalations.
• Create and implement Periodic Schedules.
• Ensure A.R.I and H & S Compliance.
• Ensure I.D Badging & uniform compliance for all Partners & cleaners.
• Lead In-Store Partner Training and support Partner Effectiveness in Partner training Program.
• Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners.
• Collect any other types of Inspections/reporting required by Customers for Billing purposes.
• Manage store level financial activities related to billing, invoicing, budgets, customers, suppliers, and sub-contractors’ expenses.
• Monitor asset inventory, including equipment and supplies at store level.
• Implement transitions of new business in stores in compliance with customer transition process.
• Lead growth of In-store business by upselling Special services.
• Co-Lead Performance Mgmt. for Partners with Partner Effectiveness team.
• Support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners and Partner management.
• Lead In-Store Partner Training and support Partner Effectiveness & L & D in overall Partner training program.
• Lead daily/weekly mentoring and coaching of Partners on store performance and customer scope of works.
• Monitor performance of reporting Partners and apply performance improvement plans.
• Manage business using United technologies provided (e.g., Salesforce & Microsoft Programs).
• Responsible for asset management.

Requirements

• Must be able to lead, manage, coordinate, and implement daily janitorial services.
• Must be able to manage customer & partner experience & retention.
• Must be able to manage communication between United, Customer & Partner via Customer platforms.
• Must be able to manage training and performance of Partners & cleaners.
• Must be able to manage overall store operations, including quality audits, store budgets, profitability & KPI’s.
• Must be able to increase revenue & profits per store and customer banners.
• Must be able to support other Area Managers as required.
• Must be able to participate in the development and implementation of annual plans by customer banners.
• Must be able to implement store level budgets.
• Must be able to create and develop short and long-term strategies at store level.
• Must be able to build strong relationships with customers and business partners.
• Must be able to serve as a United brand ambassador.
• Must be able to manage daily communication with locations and sites.
• Must be able to support Sr. Mgmt. on face-to-face meetings.
• Must be able to participate in daily/weekly/monthly meetings with customers.
• Must be able to provide daily/weekly/monthly reporting.
• Must be able to conduct weekly or as required, store/location/site compliancy walks.
• Must be able to lead or participate in new store/location/site transition meetings.
• Must be able to lead and coordinate all store level communication with United Partners.
• Must be able to set expectations with Partners, provide training, coaching & mentoring.
• Must be able to participate in cross-functional weekly & monthly meetings.
• Must be able to create and implement task & audit schedules.
• Must be able to conduct quality audits with customer and partner.
• Must be responsible for managing material inventory in accounts within budget.
• Must be responsible for managing daily check in/check out of cleaners in accounts.
• Must be responsible for managing customer requests within prescribed service delivery timelines.
• Must be able to lead all process initiatives/implementation at store level.
• Must be able to work with Sr. management on identifying and resolving store level trends and process gaps.
• Must be able to lead process adoption in Salesforce & customer prescribed communication platforms.
• Must be able to lead and or support key United operational processes and KPI’s.
• Must be able to support Partner Change Overs (PCO) with Partnership team.
• Must be able to conduct Visitation Audits & manage Case mgmt.
• Must be able to create and implement Periodic Schedules.
• Must ensure A.R.I and H & S Compliance.
• Must ensure I.D Badging & uniform compliance for all Partners & cleaners.
• Must lead In-Store Partner Training and support Partner Effectiveness in Partner training Program.
• Must support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners.
• Must collect any other types of Inspections/reporting required by Customers for Billing purposes.
• Must be responsible at store level for Revenue + Cost per Store; Budget Vs Actual + Gross margins.
• Must be responsible for the store level financial activities related to billing, invoicing, store budgets, customers, suppliers and sub-contractors’ expenses, employee hours, material costs over budget, equipment repair costs.
• Must support Sr. Mgmt. for operational costing for new & existing business.
• Must monitor asset inventory, including but not limited to, equipment, supplies at store level.
• Must implement transitions of new business in stores in compliance with customer transition process.
• Must lead growth of In-store business by upselling Special services.
• Must co-lead Performance Mgmt. for Partners with Partner Effectiveness team.
• Must support Partner Effectiveness team in Hiring/Recruitment/Termination of Partners and Partner management.
• Must lead In-Store Partner Training and support Partner Effectiveness & L & D in overall Partner training program.
• Must lead daily/weekly mentoring and coaching of Partners on store performance and customer scope of works.
• Must monitor performance of reporting Partners and apply performance improvement plans.
• Must be responsible for managing business using United technologies provided (e.g., Salesforce & Microsoft Programs).
• Must be responsible for asset management.

Skills

• Customer Relationship Management
• Communication
• Training
• Performance Management
• Budgeting
• Profitability Analysis
• Sales
• Operations Management
• Quality Audits
• Reporting
• Process Improvement
• Salesforce
• Microsoft Programs

Location

• Multiple store or site locations within a designated area or territory

Work Type

• Full-time

Experience Level

• Management experience

About the Company

• United is a company that provides janitorial services across multiple customer banners.