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About the Role

SSA partners with cultural attractions to design hospitality experiences, focusing on people, innovation, and operational intelligence to create special moments with lasting impact.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for every guest and client.
• Ensure restaurant/location is adequately prepped and staffed (BOH) for daily operation.
• Oversee kitchen duties, ensuring quick service, food service, safety, quality, availability, merchandising, and guest service standards are met and exceeded.
• Oversee safety logs, including food temperatures, rotation, and waste.
• Ensure proper uniform, hygiene, handwashing, and glove use with staff.
• Support SSAfety training with knife handling skills, ensuring proper use of knives and slicers.
• Create daily prep and item lists, delegating to employees as necessary.
• Actively support operations and fill holes as necessary to ensure smooth service.
• Maintain a checklist of routine or daily cleaning tasks and ongoing projects or menu planning.
• Assist the Sous Chef in assigning associates to duties, coaching through projects, daily tasks, and guest interaction.
• Respond to guest and client feedback, reporting to the operations manager to mitigate complaints.
• Oversee personnel duties, including training new employees and issuing performance reviews.
• Actively manage and issue progressive documentation to coach and counsel employees on performance, with oversight from the operations manager.
• Report employee attendance and hour discrepancies to the payroll department.
• Oversee break and rest break management for BOH employees.
• Inspect equipment and perform routine maintenance and cleaning as necessary.
• Assist the team to ensure all tasks are completed in a timely manner.
• Communicate with the Sous Chef and Food Service Operations Manager(s) regarding issues with daily service or quality.
• Work directly with restaurant supervisor(s) to ensure respective locations are operating to standard.
• Remain knowledgeable of and supervise in accordance with all applicable local, state, and federal laws.
• Perform other tasks as deemed necessary.
• Maintain a clean, safe, and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.

Requirements

• Strong interpersonal and communication skills, including the ability to articulate to our General Manager and personnel.
• Proven leadership skills with an understanding of team building/development, while fostering partnerships with other branch managers.
• Exceptional problem-solving/decision-making skills combined with the ability to be organized.
• Demonstrates multi-tasking, detail, analytical, planning and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• Must be a team player, personable, professional, upbeat and energetic, take initiative, use tact and diplomacy.
• Computer knowledge and skill level for basic office functions.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forth above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.
• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focus on removing barriers and empowering growth and opportunity for team members at all levels.
• Lead by example through Sustainability/Conservation efforts; display knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engage with SSA/Unit in driving community effort through engagement activities and focus on giving back.

Skills

• Culinary
• Knife handling
• Leadership
• Team building
• Problem-solving
• Decision-making
• Organization
• Multi-tasking
• Detail-oriented
• Analytical
• Planning
• Flexibility
• Interpersonal communication
• Computer proficiency

Location

• Arizona
• California
• Chicago
• Pittsburgh
• Connecticut
• Illinois
• Massachusetts
• Michigan
• Minnesota
• Missouri
• New Mexico
• New York
• Rhode Island
• Washington, D.C.
• Colorado
• Maryland
• Washington

Work Type

• Full-time
• Overtime pay eligible

Experience Level

• 1-2 years experience in culinary

Benefits

• On-Demand Pay Program
• Meal Plan & Employee Discounts
• 401(k) program with a 15% company match
• Tuition Discount through Partnership College
• Up to 8 hours of Bereavement Leave
• Holiday pay of 1.5× the regular rate for hours worked on Christmas Day and Thanksgiving Day
• Paid sick leave in accordance with applicable state and local laws

About the Company

• For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.
• We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.
• Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Equal Opportunity

• SSA Holdings and its affiliated companies, including SSA Group, A&F Souvenir, Cinchio Solutions, and Behavioral Essentials, are equal opportunity employers.
• We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds.
• A diverse team strengthens our collective impact.
• All California Residents: By submitting your job application, you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice ("Notice").
• San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Please see the "Fair Chance Ordinance - Know Your Rights" document for more information. By submitting your job application, you agree you have reviewed the "Fair Chance Ordinance - Know Your Rights" document.