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About the Role

The Spa/Fitness Receptionist is responsible for answering the telephone, greeting customers, scheduling appointments, selling merchandise, and orientating guests to the Spa and its facilities. The ideal candidate would be courteous, self-motivated, and detail-oriented.

Responsibilities

• Welcome all guests and answer phone calls in a timely manner in accordance with guest service training guidelines.
• Ensure a consistent guest service experience by adhering to Mohonk Mountain House’s 14 Service Steps and Strategies.
• Take, organize, and coordinate reservations for services.
• Follow standard operating procedures regarding check-in of Spa guests, including handling payment for services and products.
• Maintain high level of product knowledge by attending product training sessions and participating in new service trainings.
• Demonstrate knowledge of products and services, educate guests, and sell merchandise.
• Create and maintain product displays.
• Maintain the cleanliness of the reception, locker room and relaxation areas through merchandising, stocking and following Cleaning and Sanitation procedures.
• Maintain a neat and orderly workspace.
• Attend associate meetings and applicable workshops.
• Demonstrate a positive attitude and actions through a display of courtesy, service, cooperation, hospitality, empathy, sensitivity and professionalism to guests and team members.
• Perform basic administrative duties such as filing, photocopying, scanning, and faxing.
• Handle mail orders, track packages, mail/email correspondences.
• Work productively and efficiently with or without supervision when performing routine tasks.
• Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
• Maintain the proper balance in cash drawers, making change orders when necessary.
• Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Excel, MS Outlook.
• Reach with hands and arms, bend, kneel, stoop, twist, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
• Lift up to 50 pounds from ground level to 4 feet to place on cart with/without assistance.
• Walk up to 3 miles per day.
• See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
• Distinguish between colors, shades, tints.
• Inspect work by touch, sight, sound and smell for conformance to prescribed standards.
• Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees.
• Hear verbal instructions, directions and warnings.
• Adhere to all Mohonk Mountain House and Departmental policies and procedures.
• Adhere to Mohonk Mountain House’s Dress and Grooming Standards and those of the Spa; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our guests.
• Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests, staff and contractors.
• Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
• Maintain a flexible work schedule including days/nights, weekdays/ends, holidays and during peak periods of business.

Requirements

• At least 18 years of age.
• Standard First Aid and CPR certification preferred.
• At least 3 years of experience in Resort/Hotel or the like preferred.
• High School, Business School or Business Degree a plus.

Skills

• Customer service
• Telephone etiquette
• Scheduling
• Sales
• Merchandising
• MS Word
• MS Excel
• MS Outlook
• Basic mathematical skills
• Cash handling

Experience Level

• 3 years of experience in Resort/Hotel or the like preferred

Education Level

• High School
• Business School
• Business Degree

Benefits

• Generous and competitive pay
• Commission
• Career growth potential
• Training and workshops with leading companies in the Spa industry

About the Company

• Mohonk Mountain House