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About the Role

The Manager of Operations is responsible for the operational effectiveness of a program for our clients, which may include sales and training, agency/promotional events, and/or product demonstrations. This role involves continuously monitoring key performance metrics and indicators, partnering with program leadership and Shared Services Departments to improve performance, and identifying opportunities for continued improvement. The position will also provide mentorship and career development to the Sr. Operations Coordinators and Client Business Analysts reporting into this role.

Responsibilities

Responsible for the operational effectiveness of a program for our clients
Continuously monitor key performance metrics and indicators
Partner with program leadership and Shared Services Departments to improve performance
Identify opportunities for continued improvement
Provide mentorship and career development to the Sr. Operations Coordinators and Client Business Analysts reporting into this role

Requirements

Typically, a mosaic is where all the pieces fit together nicely. That’s not us. This Mosaic is where every piece stands out. That’s because each person at our agency brings their own, unique set of skills to every brief, build, interaction, reaction, design and idea.

Skills

Sales and training
Agency / promotional events
Product demonstrations
Experiential marketing
Integrated commerce campaigns
Field sales strategies

Work Type

Full-time

Salary/Compensations

The minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.

About the Company

People changing the way brands connect with consumers - one experience at a time.
Delivering experiences rooted in emotion, and inspiring people to become the voice of a brand has made Mosaic one of the fastest growing sales and marketing agencies in North America.
We are a destination to tell stories, and pave new paths to connect brands with consumers through experiential, retail, & digital interactions.
Typically, a mosaic is where all the pieces fit together nicely. That’s not us. This Mosaic is where every piece stands out. That’s because each person at our agency brings their own, unique set of skills to every brief, build, interaction, reaction, design and idea.
As part of the Acosta Group, Mosaic is one of the original marketing agencies who specialize in interactions, experience isn’t just what we have, it's what we create.
With 3,000+ team members and hubs in Toronto and Dallas, we’ve spent over 35 years bringing brands to life through experiential marketing, integrated commerce campaigns, and field sales strategies that drive real behavior change.
From awareness, to earned, brand equity, consideration, and sales — we approach every project with people in mind, regardless of the channel or discipline.
The result is an idea that can spark emotion and create action — whether it’s a sale or a smile.
We celebrate bold thinking and embrace curiosity as we shape what’s next.

Equal Opportunity

Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations.
If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
We use artificial intelligence (AI) tools to help screen and/or assess applications for this role.
These tools analyze information you provide (for example, your résumé or answers to application questions) to support our hiring team’s review.
All hiring decisions include human judgment.
If you have questions about our use of AI in recruitment or require an accommodation, please contact privacy@acosta.com [privacy@acosta.com] or by calling us at 1-800-377-2754.
For more information about how we handle your information you can consult our privacy notice here: https://www.acosta.group/privacy-policy/
By applying, you agree to our Privacy Policy and Terms and Conditions of Use.