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About the Role
The Self-Service Success team at ZMS empowers brand partners to maximize their potential through proprietary marketing platforms. This role acts as a bridge between product, partner consulting, and brands to ensure flawless campaign execution, deliver insights, and drive platform adoption.
Responsibilities
- Actively onboard, excite, and empower brand partners to utilize Self-Service tools.
- Present new features and product updates to brands to help them leverage them to hit targets.
- Oversee the setup, monitoring, and optimization of inflight media campaigns.
- Optimize budgets, targeting, and creatives to improve performance.
- Analyze complex data sets to identify trends and anomalies.
- Translate raw data into actionable growth recommendations for brands.
- Informally supervise and mentor junior team members.
- Foster a culture of operational excellence.
- Serve as a sounding board for complex platform queries.
- Spearhead critical cross-functional projects.
- Partner with Partner Consultancy, Campaign Managers, and Product teams to streamline workflows and automate processes.
- Create educational guidelines, newsletters, and webinars to scale partner education and platform adoption.
Requirements
- Minimum 3+ years of hands-on experience in the digital advertising industry (publisher, agency, ad-tech, or retail media environment preferred).
- Deep technical knowledge of major advertising platforms (e.g., Smartly.io, Meta Business Manager, DV360, Google Ads, Amazon DSP).
- A keen eye for emerging media trends.
- A self-starter with a strong level of autonomy.
- Decisive judgment based on data.
- Proven ability to lead high-stakes projects from conception to completion.
- Outstanding presentation and interpersonal skills.
- Ability to command a room, simplify complex technical features, and build strong relationships with senior brand stakeholders.
- Highly analytical thinker with excellent prioritization skills.
- Thrives on finding automation efficiencies and solving complex campaign puzzles.
Skills
- Digital advertising
- Platform expertise (Smartly.io, Meta Business Manager, DV360, Google Ads, Amazon DSP)
- Emerging media trends
- Project management
- Data analysis
- Communication
- Presentation
- Interpersonal skills
- Analytical thinking
- Prioritization
- Automation
Location
- Europe
Work Type
- Full-time
Experience Level
- 3+ years
Benefits
- 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
- 2 paid volunteering days a year
- Employee shares programme
- 40% off fashion and beauty products sold and shipped by Zalando
- 30% off Lounge by Zalando
- Discounts from external partners
- Relocation assistance available (subject to prior agreement)
- Family services, including counselling and support
- Health and wellbeing options (including Wellhub, formerly Gympass)
- Mental health support and coaching available
- Training platform
- Biannual peer-to-peer review
About the Company
- Zalando's vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce.
- The company thrives on diversity and is truly inclusive by design.
- Diverse teams fuel innovation and creativity.
Equal Opportunity
- If you think you have what it takes, we encourage you to apply even if you don’t meet every single requirement.
- Actively seek to reduce bias in hiring and employment processes, focusing on qualifications, skills, and contributions.
- Refrain from including personal details such as photo, age, or marital status in CV.
- Committed to providing an exceptional and accessible candidate experience.
- If accommodations are required during the hiring process, please let us know.