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About the Role

We are looking for a hands-on US Buying & Operations Manager to build and scale Zapp's US supply chain from the ground up. This is a rare zero-to-one role where you will source and onboard US brands, own commercial relationships, and manage the physical journey of goods from the US to our UK distribution center. The role involves freight forwarding, warehousing, import compliance, and relabelling, with the goal of turning initial builds into a repeatable, efficient operation. It suits a self-starter comfortable with spotting trending brands and resolving logistical issues, excited to build rather than inherit.

Responsibilities

Spot emerging US brands and products before they reach the mainstream, and decide which belong in the Zapp range.
Build and own relationships with US brands and suppliers, from first outreach through to signed terms.
Negotiate cost, delivery and payment terms that protect margin and reduce risk.
Own the end-to-end logistics of moving stock from the US to our UK DC: freight forwarding, warehousing, customs and import compliance, and relabelling to meet UK requirements.
Stand up the processes, partners and controls that let the US supply chain scale reliably as volumes grow.
Use demand data and sales trends to forecast, plan buys and manage inventory, minimising both stockouts and overstock.
Ensure every product meets UK food safety, labelling and regulatory standards before it reaches the shelf.
Work across Buying, Marketing, Merchandising and Operations to land a coherent customer offer.

Requirements

Experience in buying, category management or supply chain, ideally in food, grocery or FMCG.
Ideally, a track record of building or running international supply chains; US-to-UK import experience (freight forwarding, customs, labelling) is a strong advantage.
Commercial instinct: confident sourcing brands, negotiating terms and building supplier relationships from scratch.
Strong analytical skills: comfortable using data to forecast demand, build business cases and drive decisions.
High-energy self-starter who thrives in ambiguity, makes decisions with imperfect information and spots problems before they escalate.
Tenacious communicator who influences internally and externally, pushes back when needed and always finds the route through.
Valid right to work in the US is required. Visa sponsorship is not available.
Willingness to travel throughout the US and to London when needed.

Skills

Buying
Category Management
Supply Chain Management
Brand Sourcing
Supplier Relationship Management
Negotiation
Logistics Management
Freight Forwarding
Warehousing
Customs Compliance
Import Compliance
Inventory Management
Demand Forecasting
Analytical Skills
Communication

Location

Work Type

Full-time
Remote

Experience Level

Manager

Salary/Compensations

$80,000-$120,000

Benefits

Equity package

About the Company

Zapp is London’s leading premium convenience retail platform.
Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions.
Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.