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About the Role
The Managed Cloud Services team is seeking a Cloud Platform Administrator to install, configure, maintain, support, and service customer SAS cloud systems and environments. This role is within a significant growth area at SAS, offering the opportunity to shape regional operations and work with diverse customers.
Responsibilities
- Deliver exceptional customer service with a customer-first mindset, continuously seeking ways to improve support and service delivery.
- Administer, maintain, and install SAS Enterprise software and solutions.
- Manage and troubleshoot mid-tier and container-based applications in cloud environments.
- Provide operational support for global PSD/Partner batch jobs and automations, ensuring reliability and performance.
- Handle daily tasks through SAS Cloud ticketing systems, following CIS best practices and IT Service Management principles to meet SLA requirements.
- Create and maintain comprehensive service documentation, including runbooks, knowledge base articles, and internal wiki content.
- Diagnose, document, and resolve system issues.
- Collaborate with external customers and interface with internal support teams and vendors.
- Guide, coordinate, and assist departmental staff.
- Participate in establishing departmental objectives.
- Provide quality assurance internal review for other members of the group.
- Provide service leadership for local teams by managing service queues and assigning tickets.
- Provide technical support to international clients with 24/7 shift coverage.
- Ensure all applicable security policies and processes are followed to support the organization's secure software development goals.
Requirements
- 5+ years of experience scripting in more than one language.
- 5+ years of experience architecting infrastructure requirements and system designs.
- 5+ years of experience working in a complex computing environment.
- Three years of experience in end-user and system administrator consulting or providing first-level consulting.
- Proof of right to work in UK is required.
- Ability to hold or be eligible to obtain UK Security Clearance (SC or higher).
Skills
- Scripting in more than one language
- Architecting infrastructure requirements
- System designs
- Complex computing environment
- End user and system administrator consulting
- First-level consulting
- Programming languages
- Operating systems
- Hypervisors
- Software defined Storage (SDS)
- Software defined Networks (SDN)
- Utilities
- Services
- Editors
- Technical knowledge of internal workings, diagnostic tools and features of complex systems
- Aptitude for visualization of solutions for complex problems
- Ability to script or write software programs that acknowledge the peculiarities of the underlying machine architecture
- Excellent written and oral communication skills
- Ability to work well with others
- Problem-solving
- Ability to independently learn how to use new facilities quickly from supplied documentation
- Understanding of interdependencies between multiple systems and software within a computing infrastructure
- Understanding of complex system architectures and infrastructures
Location
- Marlow, UK
- London, UK
- Glasgow, UK
Work Type
- Hybrid
Experience Level
- 5+ years of experience
- Three years of experience
Education Level
- Bachelor's degree in Computer Science, Mathematics, Statistics, or related quantitative field.
- Equivalent combination of related education, training and experience may be considered.
About the Company
- We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.
- If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here.
- We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.
- At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.
Equal Opportunity
- You are welcome here.