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About the Role

Crown Resorts is seeking Front Office Attendants to join our dynamic team. This is an exciting opportunity to be part of a world‑class luxury environment, delivering exceptional guest experiences at Sydney’s most iconic property.

Responsibilities

• Checking guests in and out while ensuring smooth, efficient front‑desk operations
• Managing high‑volume guest flow during peak periods
• Allocating rooms and escorting guests to their destination as required
• Confirming and processing payments accurately
• Using the Opera Property Management System to enter guest information and maintain up‑to‑date visit history
• Delivering tailored, elevated guest experiences, including organising taxi and limousine services
• Building quick, genuine rapport with guests and visitors
• Remaining calm, professional, and solution‑focused in a fast‑paced, time‑sensitive environment

Requirements

• Demonstrated experience in a high‑volume, fast‑paced customer service environment
• Proven ability to multitask and maintain accuracy while handling simultaneous guest requests
• A consistently positive, professional attitude, even during busy periods or challenging situations
• Strong communication skills and the ability to build rapport quickly with a diverse range of guests
• Availability to work across a 24/7 rotating roster, including weekdays, weekends, evenings, overnights, and public holidays
• Unrestricted Australian working rights or a valid visa allowing full‑time employment
• Immaculate presentation and grooming standards in line with Crown expectations

Skills

• Opera Property Management System (highly regarded)

Location

• Sydney

Work Type

• Permanent
• Full-time

Benefits

• Complimentary meals every shift, including hot meals and fresh options
• Tailored uniform provided and laundered, ensuring you’re always presentation‑ready
• Access to internal progression and career development within Crown
• Exposure to experiences and learning

About the Company

• Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world‑class experiences for our guests and our people.
• We value passion, optimism, and an appetite for change - for the better.
• Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

Equal Opportunity

• Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.