Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Oversees key areas of the legal operations function, owning moderately complex initiatives, supporting department and division priorities, and contributing to process improvement and change management efforts.

Responsibilities

• Manages litigation project portfolio, triaging litigation ideas, updating SharePoint and Jira, and seeing them through resolution.
• Applies project management and change management concepts to drive adoption of new processes, tools, and workflows.
• Identifies operational gaps, risks, and improvement opportunities, implementing practical solutions.
• Drives and facilitates the adoption of new and updated processes, workflows, tools, and vendor solutions.
• Communicates effectively with attorneys, legal staff, litigation leadership, vendors, and business partners while safeguarding confidentiality.
• Schedules, prepares agendas for, and facilitates meetings related to projects and project portfolio management.
• Prepares reports, analyses, and presentations for leadership audiences.
• Partners with Claims Law and Subrogation Law leadership to facilitate discovery, document business needs, and translate operational requirements into actionable project, process, technology, and change initiatives.
• Coordinates project management activities across litigation operations, including facilitating monthly project meetings, tracking progress, helping prioritize work, and identifying and resolving roadblocks.
• Partners with internal stakeholders such as IT, strategic sourcing, facilities, finance, and other business functions to support cross-functional initiatives.
• Leads key litigation operations projects directly.

Requirements

• Bachelor’s degree in a related field, or an equivalent combination of education and relevant experience.
• Typically, a minimum of 8 years of relevant legal, legal operations, or litigation operations experience.
• 3–4 years of people leadership or supervisory experience.
• Demonstrated experience managing operational functions and supporting cross-functional initiatives.
• Advanced knowledge of legal concepts, terminology, and procedures relevant to legal or litigation support functions.
• Strong understanding of law office and litigation office administration, facilities management, budgeting, purchasing, and legal technology.
• Working knowledge of legal operations, litigation operations, project management, financial management, and process improvement concepts.
• Demonstrated ability to manage people, prioritize competing demands, and operate with limited direction.
• Proven ability to analyze issues, develop solutions, and support implementation.
• Strong interpersonal, written, and verbal communication skills.
• Proficiency with Microsoft Word, Excel, and matter or case management systems; ability to prepare reports and analyses.
• Ability to lead meetings and collaborate across functions.
• Litigation operations experience within a law firm, staff counsel organization, or insurance company.
• Experience supporting attorneys, paralegals, and legal support staff in a litigation environment.
• 3–4 years of people leadership or supervisory experience.
• Experience preparing presentations and documenting workflows using PowerPoint or similar tools.
• Knowledge of change management or project management methodologies.
• Experience supporting multiple law offices or geographically dispersed teams.
• Experience leading moderately complex projects involving multiple stakeholders.
• Actively shapes company culture (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects).
• Champions cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area.
• Travels as needed for role, including divisional / team meetings and other in-person meetings.
• Fulfills business needs, which may include investing extra time, helping other teams, etc.
• Applicants must have authorization to work indefinitely in the US.
• Does not provide visa sponsorship for this role.

Skills

• Project management
• Change management
• Process improvement
• Microsoft Word
• Microsoft Excel
• Matter or case management systems
• PowerPoint

Location

• California - Home Teleworkers
• Alabama - Home Teleworkers
• Arizona - Home Teleworkers
• Arkansas - Home Teleworkers
• Colorado - Home Teleworkers
• Connecticut - Home Teleworkers
• Delaware - Home Teleworker
• District of Columbia - Home Teleworkers
• Florida - Home Teleworkers
• Georgia - Home Teleworkers
• Idaho - Home Teleworkers
• Illinois - Home Teleworkers
• Indiana - Home Teleworkers
• Iowa - Home Teleworkers
• Kansas - Home Teleworker
• Kentucky - Home Teleworkers
• Louisiana - Home Teleworkers
• Maine Home Teleworkers
• Maryland - Home Teleworkers
• Massachusetts - Home Teleworkers
• Michigan - Home Teleworkers
• Minnesota - Home Teleworkers
• Mississippi - Home Teleworker
• Missouri - Home Teleworker
• Montana - Home Teleworkers
• Remote anywhere in the United States (exceptions: Hawaii and Alaska)

Work Type

• Remote

Experience Level

• Senior Consultant
• 8 years of relevant legal, legal operations, or litigation operations experience
• 3-4 years of people leadership or supervisory experience

Education Level

• Bachelor’s degree in a related field
• Paralegal certification or other relevant professional certifications
• Change management, project management and/or process improvement certification

Salary/Compensations

• $80,865.00-$107,900.00
• Annual discretionary bonus of up to 12% of eligible pay

Benefits

• Total compensation package
• Annual bonus eligibility for most roles
• 401(k) with a company match

About the Company

• CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States.
• We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties.
• Join a collaborative, inclusive culture where strengths have room to grow and ideas can drive real impact.
• Contribute to our shared success through meaningful work.
• Mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.
• Believes in growth for everyone, with leaders and mentors partnering with employees to align interests, unlock development opportunities, and support long-term success.
• Embraces a remote-first culture through our Flexible Workplace, empowering employees to balance remote work with intentional in-person moments.
• Fosters an inclusive and welcoming workplace where people feel valued and heard, deepening the ability to understand and meet the unique needs of members.
• Takes bold action to build more resilient communities and reduce environmental impact.

Equal Opportunity

• CSAA Insurance Group is an equal opportunity employer.
• CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations.