Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

W Sydney is seeking a Whatever Whenever Agent to be the first point of contact for internal and external calls, assist guests throughout their stay, and ensure they receive exceptional service. This role involves being an expert on hotel and city offerings, personalizing guest experiences, and maintaining a vibrant atmosphere.

Responsibilities

• Responsible for the daily operations within the Whatever Whenever Team to make guests' dreams come true.
• Act as an expert on hotel facilities and local possibilities.
• Serve as the first point of contact for all internal and external calls.
• Answer phone calls and assist guests throughout their stay, adhering to service standards.
• Deliver Whatever/Whenever service and personalize guest interactions to create memorable experiences.
• Maintain a clean environment.
• Work rotating shifts, including weekends, evenings, nights, and moonlight shifts.
• Be flexible to work with other departments.
• Communicate effectively with team members and other departments.
• Place guests at the center of all activities to create unforgettable experiences.
• Assign rooms and issue/activate room keys.
• Process all payment types.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Run daily reports, identify special requests, and check reports for accuracy.
• Follow all company safety and security policies and procedures.
• Report accidents, injuries, and unsafe work conditions to management.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Protect company assets.

Requirements

• Must be available to do a rotating roster over moonlight (overnight) shifts.
• Must be flexible to work with other departments.

Skills

• Problem-solving
• Guest service
• Communication

Location

• 31 Wheat Road, Sydney

Work Type

• Rotating shifts
• Full-time

Benefits

• Discounts on hotel rooms for self and family/friends across Marriott International group.
• Hotel training opportunities from W Sydney and Marriott International.
• Discounts on food & beverage across all hotels.
• Recognition programs.
• Wellbeing & mindfulness programs.
• Employee Assistance Program.
• ‘Great Places to Work’ certification.

About the Company

• W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
• Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Equal Opportunity

• Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.