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About the Role

Join United's Inflight Services team to create what's next and define tomorrow. Our customers choose United for our dedication to safety and passion for service. The Inflight Services team is comprised of diverse, driven individuals working together to Connect People and Unite the World.

Responsibilities

• Inspire flight attendants to deliver a high-quality onboard experience to drive improvement in Net Promoter Score (NPS).
• Recognize flight attendants for exemplary service, teamwork, and performance.
• Assist flight attendants at the Concierge Desk and resolve issues in the moment.
• Exercise core4 values to provide local support and care for flight attendants during any Inflight incident.
• Oversee the performance of the flight attendant team in line with the flight attendant collective bargaining agreement.
• Conduct investigations regarding performance, complaints, or other work-related issues.
• Keep flight attendant team informed by sharing corporate initiatives, and changes in policy or procedures.
• Showcase the delivery of new inflight products as determined by the Flight Experience team.
• Ensure daily company goals, policy, and procedure compliance are met.
• Coordinate with customer service and Station Operations Center (SOC) to ensure operational success.
• Ensure safety goals are met and FAA regulatory requirements are consistently adhered to by the team.
• Develop positive relationships with team members and other work groups to achieve common goals.
• Participate in planeside briefings and engage with flight attendants to ensure they have the tools and resources to perform their jobs effectively.
• Share customer feedback and escalate issues that may interfere with the crew’s ability to deliver the prescribed service.

Requirements

• Bachelor's degree or 4 years of relevant work experience.
• 2+ years’ experience in an operations or fast-paced business environment or successful completion of a company-sponsored training program.
• Experience leading teams and delivering customer service.
• Required to attend United's flight attendant training to earn FAA certification if not currently flight qualified.
• DOT Safety Sensitive Position.
• Able to work on site, weekends, and holidays.
• Must possess exceptional planning and organizational skills, along with strong written and oral communication skills.
• Positive attitude and ability to adapt to constantly changing work environment.
• Demonstrated conflict resolution and decision-making capability.
• Proven ability to work independently and in a team environment.
• Reliable, punctual attendance is an essential function and required of the position.
• Must be legally authorized to work in the United States for any employer without sponsorship.

Skills

• Customer service
• Planning
• Organizational skills
• Written communication
• Oral communication
• Conflict resolution
• Decision-making
• Teamwork

Location

• On site

Work Type

• Full-time
• On site
• Weekends
• Holidays

Experience Level

• 2+ years’ experience in an operations or fast-paced business environment
• Experience leading teams
• Supervising a unionized workgroup (preferred)

Education Level

• Bachelor's degree
• FAA certification

Salary/Compensations

• $80,100.00 to $97,900.00
• Eligible for bonus and/or long-term incentive compensation awards

Benefits

• Medical
• Dental
• Vision
• Life
• Accident & disability
• Parental leave
• Employee assistance program
• Commuter
• Paid holidays
• Paid time off
• 401(k)
• Flight privileges

About the Company

• Our customers choose United because of our dedication to safety and passion for service.
• United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World.
• From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation.

Equal Opportunity

• United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law.
• We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com