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About the Role
TSEs provide remote and on-site technical support for highly complex equipment malfunction, on-wafer issues, and performance enhancement programs. This role requires product specialization in MDP, MPKG, and ALD hardware, software, and systems, supporting the TSE MDP support organization within AGS.
Responsibilities
- Support multiple technical escalations, focusing on time to resolution and quality.
- Attend customer field issue meetings with FSO and collaborate with BU engineers.
- Recommend best practices to improve products, processes, or services.
- Publish Technical Lessons Learned, troubleshooting guides, and technical papers.
- Provide on-site coaching to FSO.
- Provide Alpha and Beta Site support.
- Support NPI development early in the product lifecycle and at key customer sites.
- Support BU DFx (Design for Service / Install) projects.
- Create or collaborate in the creation of innovative advanced troubleshooting tools.
Requirements
- Bachelor’s degree or equivalent in a technical field.
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- 5 years of experience with Applied Materials Endura products.
- Minimum 5 years of semiconductor fab experience.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Excellent interpersonal and communication skills.
- Ability to handle stressful situations and effectively manage difficult problems.
- Familiar with Microsoft Apps, SAP, VSPI, and ARK.
- English (written and verbal) language proficiency.
Skills
- Advanced troubleshooting methodologies
- Product specialization in MDP, MPKG and ALD hardware and associated software and systems
- Technical support
- Root cause analysis
- Coaching
- Independent work
- Teamwork
- Organization
- Time management
- Interpersonal skills
- Communication skills
- Stress management
- Problem-solving
Location
- Albany, NY
- Austin, TX
- Beaverton, OR
- Phoenix, AZ
- Portland, OR
- North America
Work Type
- Full-time
- Assignee / Regular
Experience Level
- 5+ years of experience with Applied Materials Endura products
- Minimum 5 years of semiconductor fab experience
Education Level
- Bachelor’s degree or equivalent in technical field
Salary/Compensations
- $96,000.00 - $132,000.00
Benefits
- Supportive work culture
- Opportunities for learning, development, and career growth
- Comprehensive benefits package
- Potential eligibility for bonus and stock award program
- Programs and support for personal and professional growth
About the Company
- Applied Materials is a global leader in materials engineering solutions for chip and advanced display production.
- We design, build, and service cutting-edge equipment for display and semiconductor chip manufacturing.
- We enable exciting technologies like AI and IoT, forming the foundation of the global electronics industry.
- We encourage pushing the boundaries of materials science and engineering to create next-generation technology.
Equal Opportunity
- Applied Materials is an Equal Opportunity Employer.
- Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
- Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.