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About the Role

The North America Reservations Coordinator provides essential support to Trade and Retail sales teams by managing availability checks, bookings, rate confirmations, and travel documentation, ensuring the booking process runs smoothly.

Responsibilities

• Provide booking support for North America Trade and Retail sellers across various partner portals, including securing services and updating iVector.
• Deliver on-request rate confirmations and availability checks for North America Trade and Retail sellers via partner portals.
• Update rates on booked files in iVector and loop in North America Trade and Retail sellers accordingly.
• Generate vouchers, add pick-up times, and flesh out travel documents for North America Trade and Retail sellers, with support from the Sales Support Coordinators.
• Communicate regularly during business hours with North America Trade and Retail sellers via Teams, phone, video calls, and email regarding product, documentation, and bookings.
• Attend external meetings and join calls with North American suppliers.
• Attend weekly team meetings for the Americas.
• Attend weekly check-ins with the Goway DMC team.

Requirements

• Experience in a reservations, bookings, or travel administration role.
• Strong attention to detail, particularly when managing documentation and rate accuracy.
• Excellent written and verbal communication skills, with confidence engaging suppliers and sellers directly.
• Comfortable managing multiple requests and deadlines in a fast-paced environment.
• Proficiency with Microsoft Office and Teams.

Skills

• iVector or similar reservations/GDS systems
• North America travel products and supplier networks
• TICO certification
• Microsoft Office
• Microsoft Teams

Location

• Toronto

Work Type

• Hybrid
• Permanent Full Time

Experience Level

• Experience in a reservations, bookings, or travel administration role

Education Level

• Post-secondary education in travel, tourism, hospitality, or a related field

Salary/Compensations

• $45,000 - $55,000 CAD per year, plus bonus

Benefits

• Competitive salary accompanied by performance incentives
• Paid personal days
• Birthday off each year
• Continuous learning and industry-leading training
• Generous paid time off, including three weeks of vacation and six personal days
• Exclusive perks and discounts on worldwide getaways

About the Company

• Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel.
• With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 800 talented employees designs travel experiences in more than 115 countries across all seven continents.
• We’re united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities.
• Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters.
• Discover more at goway.com.

Equal Opportunity

• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone.
• We appreciate every applicant’s interest. Please be advised that only those selected for an interview will be contacted.
• Goway Travel Ltd will retain applications, notifications, and records related to this posting for three years, reflecting our commitment to fair and equitable hiring practices.