Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Front Desk/Concierge Agent is responsible for managing guest check-ins and check-outs, processing payments, handling guest inquiries, and coordinating with other departments to ensure a smooth guest experience.

Responsibilities

• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Process all payment types, including room charges, cash, checks, debit, or credit.
• Process all check-outs, including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track the readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding the property and local areas of interest.
• Run daily reports, identify special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Cash guests' personal checks and traveler's checks.
• Count bank at the beginning and end of shift.
• Balance and drop receipts according to accounting specifications.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Comply with quality assurance expectations and standards.
• Stand or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Requirements

• Ability to process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Ability to process all payment types such as room charges, cash, checks, debit, or credit.
• Ability to process all check-outs including resolving any late and disputed charges.
• Ability to answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Ability to coordinate with Housekeeping to track readiness of rooms for check-in.
• Ability to communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Ability to supply guests with directions and information regarding property and local areas of interest.
• Ability to run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Ability to complete designated cashier and closing reports in the computer system.
• Ability to cash guests' personal checks and traveler's checks.
• Ability to count bank at the beginning and end of shift.
• Ability to balance and drop receipts according to accounting specifications.
• Ability to follow all company safety and security policies and procedures.
• Ability to report accidents, injuries, and unsafe work conditions to manager.
• Ability to follow all company policies and procedures.
• Ability to ensure uniform and personal appearance are clean and professional.
• Ability to maintain confidentiality of proprietary information.
• Ability to protect company assets.
• Ability to welcome and acknowledge all guests according to company standards.
• Ability to anticipate and address guests' service needs.
• Ability to assist individuals with disabilities.
• Ability to thank guests with genuine appreciation.
• Ability to speak with others using clear and professional language.
• Ability to answer telephones using appropriate etiquette.
• Ability to develop and maintain positive working relationships with others.
• Ability to comply with quality assurance expectations and standards.
• Ability to stand or walk for an extended period of time.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
• Ability to perform other reasonable job duties as requested by Supervisors.

Skills

• Customer Service
• Payment Processing
• Communication
• Problem-Solving
• Attention to Detail
• Teamwork
• Professionalism

Location

• Presidio

Work Type

• Full-time

Experience Level

• Entry Level

About the Company

• Lodge at the Presidio