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Responsibilities

• Hire, train, direct, supervise, develop, evaluate, and performance manage staff.
• Conduct meetings, supervisions, and trainings to motivate staff, promote team building, and develop professional skills.
• Ensure staff adhere to safety rules, regulations, policies, and procedures.
• Hold staff accountable for performance, teamwork, and customer service.
• Provide leadership and project direction.
• Participate in departmental management team activities.
• Develop systems and procedures to improve operations and services.
• Coordinate with other departments to meet objectives and ensure comprehensive services.
• Attend, participate in, and facilitate meetings.
• Evaluate policies and systems related to THC’s Modified Payment Program and Master Lease Program.
• Develop, improve, and manage operations and services for the Housing Services Department.
• Prepare for and participate in audits of the Modified Payment Program.
• Track and report information as required by agencies and contract monitors.
• Respond to grievances in a timely manner.
• Oversee the administration of subsidy programs.
• Monitor staff adherence to check security protocols.
• Report and track vacancies, monitor referrals, and ensure database accuracy.
• Manage waitlists for specific buildings and floors.
• Oversee the Reasonable Accommodation request process and grievance submission process.
• Ensure enforcement of Payment Plans and Pay and Stay Stipulation Agreements.
• Oversee the delivery and return of CAAP benefits and SSI/SSA benefits.
• Update the rental database with pertinent notes.
• Supervise staff work with other departments and agency partners.
• Coordinate and manage Quick Check, Check Day, and the Rental Payment Period process.
• Maintain good working relationships with managers and landlords of non-THC operated buildings.
• Coordinate and participate in meetings to review clients’ rental accounts.
• Maintain confidentiality of tenant/client records and concerns.

Requirements

• BA/BS degree in Social Work or related field required; MA/MS degree in Social Work or related field strongly preferred.
• Minimum of 2 years of experience in program management and administration.
• Minimum of 2 years of experience training and supervising staff.
• Thorough working knowledge of Microsoft Office Suite.
• Ability to produce and analyze reports, and write business correspondence.
• Ability to effectively present information and respond to questions.
• Ability to read, understand, apply language, and make independent decisions based on policies, regulations, procedures, and contracts.
• Demonstrated analytical, critical thinking, and problem-solving skills.
• Conflict resolution experience.
• Demonstrated customer service skills.
• Proactive self-starter with the ability to take initiative and follow through on goals.
• Ability to manage multiple projects with limited guidance in a fast-paced environment and meet strict deadlines.
• Experience working effectively with diverse, low-income, homeless and/or formerly homeless population.
• Experience working within databases, and excellent data entry skills.
• Knowledge of San Francisco landlord-tenant law and terms of tenancy.
• Experience working with clients with mental health and substance use issues.
• Able to perform basic math calculations with minimal mistakes.
• Able to understand rent pro-ration.
• Understanding of a Harm Reduction model.
• Must read, communicate orally, and write in English.
• Must pass all post-contingency offer background checks, reference checks, and TB screening clearances.
• Experience working in non-profit or public sector strongly preferred.
• Knowledge of San Francisco resources strongly preferred.
• Bilingual skills preferred.
• Demonstrates passion, commitment, and behavior consistent with THC’s Mission, Core Values, and Customer Service Philosophy.
• Demonstrates leadership qualities.
• Ability to empower direct reports to achieve agency goals.
• Adapts well to change, and remains professional, respectful, and composed.
• Must be mature, honest, dependable, and accountable.
• Establishes and maintains effective and appropriate relationships and boundaries.
• Communicates with clients, co-workers, and external parties respectfully and trustworthily.
• Exercises good judgment in using and/or keeping information confidential.
• Works well independently, collaboratively, and as a team member.
• Follows instructions completely and asks for help when needed.
• Good time management skills and punctuality.
• Refrains from actions that may result in conflict or be aggressive, threatening, or violent.
• Takes pride in work and performs all assigned duties diligently, efficiently, and effectively.
• Ability to stand; walk; sit; use hands to handle, hold, grasp, and feel; reach with hands and arms; talk; and hear.
• Ability to climb stairs; stoop; kneel; crouch; crawl; push; and pull.
• Ability to occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, peripheral vision, and the ability to adjust focus.
• Frequent use of computer office software and databases, and a multiple-line telephone.
• Travel throughout San Francisco occasionally is required.

Skills

• Microsoft Office Suite
• Report production and analysis
• Business correspondence writing
• Presentation skills
• Independent decision making
• Analytical skills
• Critical thinking skills
• Problem-solving skills
• Conflict resolution
• Customer service skills
• Initiative
• Project management
• Database management
• Data entry
• San Francisco landlord-tenant law
• Terms of tenancy
• Mental health client support
• Substance use client support
• Basic math calculations
• Rent pro-ration understanding
• Harm Reduction model understanding
• English communication (oral and written)
• Leadership
• Team building
• Time management
• Interpersonal skills
• Confidentiality
• Collaboration

Location

• San Francisco

Work Type

• Full-time

Experience Level

• 2 years program management and administration
• 2 years training and supervising staff

Education Level

• BA/BS degree in Social Work or related field
• MA/MS degree in Social Work or related field preferred

About the Company

• THC's Mission, Core Values, and Customer Service Philosophy

Equal Opportunity

• Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with conviction and arrest records.