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About the Role

The Store Area Supervisor role at OSJL oversees daily operations and merchandising of assigned areas, ensuring smooth freight flow and exceptional customer experiences. This role serves as a development path for future OSJL team leaders, encouraging growth towards leadership positions.

Responsibilities

• Champion exceptional customer service for diverse clientele, fostering a welcoming and inclusive environment through exemplifying the T.R.E.A.T. model.
• Bridge the gap between customers and corporate customer service, ensuring effective resolution for all.
• Promote Company-wide customer initiatives (e.g., donations, loyalty programs, promotions).
• Create effective work schedules for your assigned area.
• Provide guidance and support to your team to ensure task completion and cultivate a collaborative, motivating environment.
• Support training for store associates in your area, fostering opportunities for growth across all levels.
• Manage merchandise presentation, ensuring timely adherence to Company guidelines.
• Maintain accurate signage and ticketing, exercising control through proper ordering, backroom stock management, and sales floor flow.
• Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
• Identify, separate, and display priority items effectively.
• Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with Company policies.
• Uphold all store safety and maintenance standards.
• When designated, supervise store operations, including opening and closing procedures.
• Operate a cash register as needed.
• Adhere to all Company policies and procedures.

Requirements

• 1 or more years professional experience in other retail environments required.
• Prior customer service experience, training experience, and prior merchandise ordering, receiving, stocking, and maintenance experience in other retail environments is preferred.
• Computer skills (i.e., Google platform, including, but not limited to, Email, Sites, Slides, Drive, Docs, Sheets; and Qlik).
• Availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.
• Work primarily in a climate controlled environment with minimal safety and health hazard potential.
• This position requires extended periods of moving, remaining stationary, ascending, descending, and positioning oneself to complete various tasks throughout the shift.
• Some sedentary activities and near vision use for reading and computer use.
• Responsible for physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis: Should be able to lift 35 lbs on a regular basis.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Skills

• Customer service
• Training
• Merchandise ordering
• Receiving
• Stocking
• Maintenance
• Computer skills
• Google platform
• Email
• Sites
• Slides
• Drive
• Docs
• Sheets
• Qlik

Experience Level

• 1 or more years professional experience

Salary/Compensations

• $20.00 - $22.00

Benefits

• 30% Associate Discount
• Wellbeing Time & Care.com Access
• Generous Paid Time Off (Sick Time Pay, Vacation, and Holiday Pay)
• Comprehensive Health & Wellness (Medical, Dental, Vision, Life Insurance, Critical Illness, and Accident coverage)
• Flexible Spending Account (FSA)
• Short-Term Disability
• Accolade Care
• Referral Bonus
• Tuition Reimbursement
• Profit Sharing Bonus
• 401K
• OSJL Vacations & Various Discounts at Partner Companies

About the Company

• Ocean State Job Lot (“OSJL” and “Company”) is a leading $850+ million general merchandise retailer operating over 150 stores in the Northeast and a $75+ million shopping center business with OSJL as the anchor tenant in over 50% of its centers.
• At OSJL, we are committed to providing exceptional value to our customers while championing positive change in our communities and inspiring a more responsible model for retail.