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About the Role

This role involves identifying opportunities for server component upgrades, validating network infrastructure, and monitoring/assigning work within a ticketing system. You will mentor junior technicians, implement technical solutions, and train others on advanced repair techniques while adhering to operational procedures. Additionally, you will serve as a technical liaison, providing expertise to mitigate risks related to resiliency, reliability, and availability.

Responsibilities

Identifies opportunities for server component replacement or upgrades.
Validates cabling, network environment build, and connectivity.
Monitors and assigns work in a ticketing environment.
Mentors less experienced technicians.
Implements technical solutions.
Trains advanced fix and repair techniques aligned with corporate objectives.
Adheres to SOPs and MOPs for Data Center Change Control processes.
Acts as a technical liaison for technical and non-technical teams.
Provides subject matter expertise to identify and resolve resiliency, reliability, and availability risks.

Requirements

Experience with server components.
Knowledge of cabling and network connectivity.
Familiarity with ticketing systems.
Ability to mentor junior technicians.
Understanding of Data Center Change Control processes.
Subject matter expertise in resiliency, reliability, and availability.

Skills

Server component management
Network validation
Ticketing systems
Mentoring
Technical problem-solving
Data Center Change Control
Risk assessment

Benefits

Flexible medical options
Life insurance
Retirement options
Volunteer programs

About the Company

Oracle brings together data, infrastructure, applications, and expertise to power industry innovations and life-saving care.
Oracle embeds AI across its products and services to help customers build a better future.
Oracle is a company leading the way in AI and cloud solutions that impact billions of lives.

Equal Opportunity

Committed to growing a workforce that promotes opportunities for all.
Committed to including people with disabilities at all stages of the employment process.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.
Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.