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About the Role

This is an individual contributor role with no direct reports, focused on training, coaching, auditing, and workflow optimization for RNs, phlebotomists, medical assistants, and other clinical staff. You will act as an extension of the medical leadership team to ensure efficient, consistent, and high-quality patient care, with opportunities for direct patient care during training or support as needed.

Responsibilities

• Deliver onboarding and refresher training for nursing and MA teams on EMR workflows, documentation standards, triage, and clinical protocols.
• Reinforce best practices and ensure consistent implementation across offices.
• Provide on-site support and direct patient care as needed during training or process rollout.
• Develop and maintain updated training materials, reference guides, and SOPs for clinical procedures.
• Coach RNs, MAs, and other clinical staff to improve efficiency, communication, and adherence to workflows.
• Model effective patient care standards and clinical documentation practices.
• Identify performance or process gaps and provide structured feedback to leadership.
• Conduct audits of clinical documentation, patient safety practices, and compliance with organizational standards.
• Analyze audit data to highlight trends, training needs, and areas for improvement.
• Provide clear, actionable insights to the Assistant Medical Director and medical leadership team.
• Track progress of clinical initiatives and workflow improvements, ensuring timely completion of milestones.
• Support rollout of new clinical technologies, protocols, and quality programs.
• Collaborate with Administrative-based CDM to align cross-functional initiatives and maintain consistency between nursing and administrative workflows.

Requirements

• Bachelors in Nursing or other healthcare related field preferred
• Active RN license (California, Florida, New York, Connecticut) required.
• Minimum three (3) years of clinical experience in in/outpatient or multisite settings.
• Demonstrated experience in training, coaching, or process improvement for clinical staff.
• Strong technical aptitude with familiarity in EMR and CRM systems.
• Excellent organizational, analytical, and interpersonal skills.
• Ability to deliver both direct patient care and team training as needed.

Skills

• Nurse education
• Process and performance improvement
• Coaching and mentoring
• Auditing and optimizing clinical workflows
• EMR systems
• CRM systems

Location

• Hybrid remote & onsite travel to our various offices as needed

Work Type

• Hybrid
• Onsite travel

Experience Level

• Minimum three (3) years of clinical experience

Education Level

• Bachelors in Nursing or other healthcare related field preferred
• Active RN license

Salary/Compensations

• $188,000/year target for the first year

Benefits

• 401(k) with a match (up to 3% of salary)
• Robust health benefits
• 3 weeks of paid time off
• 10 paid holidays off & 1 floating holiday

About the Company

• Private Medical has spent the last 20 years creating a new category of concierge medicine — private medicine — by designing a system that honors the relationship between patients, physicians, and each member of the care team.
• Based in California, New York, and Florida, our physician-led teams work in concert with our Gynecologists, Naturopathic Medicine Doctors, curated local specialists, elite medical centers, and specialists around the world, to provide relationship focused, evidence-based, longitudinal care to our members and their families.
• Private Medical is, by design, privately held and free from any conflicts of interests.

Equal Opportunity

• At Private Medical, we know that a great experience for patients, physicians, and the entire team transpires when people from different geographies, religions, ethnicities, political affiliations, genders, abilities, and creeds engage in collaboration.
• It is vital that we remain curious and compassionate towards ourselves and others, that we celebrate the new perspectives diversity invites us to see, and that we learn and adapt to the influence of our community to foster a safe and collaborative space.