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About the Role

This role is crucial for managing customer inquiries, including urgent and safety-related concerns, while collaborating with dispatch and field teams to ensure timely service. You will build trust through clear communication and problem-solving, manage complex requests, and maintain accurate documentation.

Responsibilities

• Act as the primary point of contact for customer inquiries, including urgent and safety-related concerns.
• Navigate multiple systems in real time to assess situations, prioritize needs, and make informed decisions.
• Collaborate closely with dispatch, field teams, and internal partners to coordinate timely service.
• Build trust quickly through clear, empathetic communication and confident problem-solving.
• Manage complex customer requests involving billing, payments, and service coordination.
• Maintain accurate, detailed documentation across platforms.

Requirements

• Proven ability to solve problems in fast-paced, high-stakes environments.
• Strong collaboration skills and comfort working across multiple teams.
• Advanced computer proficiency with the ability to multitask across systems.
• Ability to build rapport quickly and manage sensitive conversations with professionalism.
• High level of adaptability, attention to detail, and sound judgment.
• Legal Authorization to work in the country in which you are applying. We do not sponsor individuals for employment visas now or in the future for this opening.

Location

• Remote

Work Type

• Remote

Salary/Compensations

• $15.00-$25.00 per hour
• Eligible for an annual incentive program

Benefits

• Supportive and inclusive work environment
• Competitive compensation and total rewards package
• Flexible schedules
• Access to state-of-the-art tools and technologies
• Employee Assistance Programs (LYRA for physical, mental, financial, and social well-being)
• Opportunities for training & career growth
• 24/7 safety mindset
• Consistent daytime schedule
• Multiple shift options available

About the Company

• Superior Plus Propane is committed to the inclusion and accommodation of all individuals.

Equal Opportunity

• We are an equal opportunity employer committed to the inclusion and accommodation of all individuals.
• We welcome all qualified candidates to apply.
• If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at sppcareers@superiorpluspropane.com to let us know how we can enhance your experience.