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About the Role

Waymo Operations is seeking a leader to drive the end-to-end development and implementation of a scalable operational framework for on-road vehicle recovery, ensuring seamless towing and roadside support services across multiple high-density markets. This role involves managing third-party recovery partners, acting as an escalation point for complex recovery scenarios, and coordinating with external stakeholders like Law Enforcement and First Responders.

Responsibilities

Drive the end-to-end development and implementation of a scalable operational framework for on-road vehicle recovery.
Manage relationships with third-party recovery partners (3PL), holding them to rigorous service-level agreements (SLAs).
Act as the primary escalation point for complex recovery scenarios, ensuring adherence to safety standards.
Optimize "last-mile" logistics by partnering with Depot Operations to streamline vehicle staging.
Lead coordination with local Law Enforcement, First Responders, and Municipal DOTs.
Use data-driven insights to identify trends and bottlenecks, providing executive-ready reporting.

Requirements

5+ years of experience leading large-scale commercial fleet operations, vehicle recovery, or high-stakes logistics.
Deep understanding of EV platforms, including high-voltage shutdown procedures and towing heavy-battery vehicles.
Experience managing complex SLAs and driving third-party accountability through data-driven performance audits.
Demonstrated ability to lead distributed teams across multiple geographies in a high-velocity, 24/7 environment.
Analytical rigor, using operational metrics to reduce cost-per-recovery and optimize response times.
Demonstrated success collaborating with internal cross-functional teams, city officials, and regulatory bodies.

Skills

Executive & Stakeholder Communication
Operational Financial Acumen
AV Industry Experience
First Responder Training
Process Engineering
Regulatory Experience

Location

Work Type

Hybrid
Full-time

Experience Level

5+ years

Salary/Compensations

$159,000—$196,000 USD

Benefits

Discretionary annual bonus program
Equity incentive plan
Generous Company benefits program

About the Company

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver.
Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes.
The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases.
The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
Waymo Operations exists to deliver the Waymo Driver to the world.
We are a global team building and scaling the world's first and leading autonomous fleet and operations platform.
From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver.
At Waymo, we are dedicated to building a culture that promotes collaboration and celebration.
We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.