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About the Role

The Leasing & Marketing Manager oversees all Lease-up successes, marketing campaigns, social media, occupancy/vacancy rates, and leasing policies. This role ensures all available units are marketed to appropriate income levels and priced at maximum allowable affordability levels while guiding site staff to optimize the occupancy turnover rate within LIHI’s policy timeframe. This position will work closely with the Director of Housing Management, Regional Property Operations Manager, Site Managers, and LIHI’s Program Manager to attract and place eligible tenants.

Responsibilities

Lead daily oversight of all vacancies; crosscheck software data with actual occupancy reports provided by site teams to ensure accurate occupancy and vacancy rates.
Execute the full lease-up strategy by developing all required marketing materials and tools. Drive results by implementing creative, non-traditional outreach strategies and delivering clear, actionable recommendations that directly impact occupancy performance and stabilization timelines.
Train and guide site staff on leasing, marketing, and managing the occupancy turnover rate to fill units quickly.
Assist and train in the development and update training materials for property management software data input to ensure quality data tracking.
Develop work plans and performance measures for On-site staff with guidance from the Director of Housing Management and Regional Operations Manager.
Lead from the front facing initiative, staying hands-on, and setting the standard through action.
Ensure all new tenants meet eligibility requirements; maintain expert knowledge of set-asides, target populations, and compliance documentation.
Complete, Assist and train On-site staff members in the 'housing navigation' process, which includes meeting with potential clients, prospects, inquiries, case manager or partnering agencies, to ensure successful execution of property visits, rental application process and all required compliance forms per each program guideline. This also includes initial intakes or Annual Recertification process.
Regularly monitor, update, and purge waitlists in accordance with LIHI and HUD policies, compliance requirements, and Fair Housing laws.
Develop & follow the Affirmative Fair Housing Marketing Plan (AFHMP) to ensure proper outreach during waitlist openings and follow tenant selection plans.
Generate weekly and or monthly reports tracking occupancy and vacancy rates four times per month for leadership.
Follow up with site teams before units reach 30 days of vacancy loss, develop specific marketing campaigns or recommendations for units over 30 days vacant and present to Director of Housing Management and Regional Operations Manager.
Audit all LIHI websites and online platforms to ensure accuracy in partnership with Property Managers and all appropriate agencies.
Utilize LIHI website and innovative strategies to boost inquiries on vacant units.
Develop and expand partnerships with Public Housing Agencies and all other partnering housing agencies, while providing staff guidance on maintaining critical communication networks to better serve clients.

Requirements

Property Management experience at the site level and leasing and marketing experience in affordable housing.
Completion of Tax Credit Compliance Training (required within 6 months of hire).
Proficient in social media, PM-specific software, and other marketing Customer Relationship Management software.
Knowledge of Landlord/Tenant Law.
Ability to work effectively with and supervise people of diverse backgrounds, cultures, and those with limited English proficiency.
Proven problem solving ability, excellent customer service and adhere to professional conduct.
Strong verbal and written communication skills and the ability to organize time efficiently and prioritize tasks in a self-directed manner.
Occasional lifting and carrying up to 30 lbs.
Must have reliable transportation.
Must pass criminal background checks and drug screening tests.

Skills

Social media
PM-specific software
Marketing Customer Relationship Management software
Landlord/Tenant Law
Problem solving
Customer service
Professional conduct
Verbal communication
Written communication
Time management
Task prioritization

Location

LIHI Main Office – 1253 South Jackson Street

Work Type

Full time
40 hours per week

Experience Level

Site level property management experience
Affordable housing leasing and marketing experience
Supervisory experience in a property management setting

Education Level

Bachelor's degree in a related field OR equivalent experience

Salary/Compensations

$28.84-$33.65 an hour

Benefits

Generous vacation and sick leave
10 paid holidays and 1 floating holiday
Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)
Employer-Paid Life and AD&D Insurance
401k offered for unionized employees (through OPEIU8)
403b offered for non-union employees
Employee Assistance Program
Travel Assistance Program
Aflac offered for all employees.

About the Company

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops.
LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing.
The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities.
LIHI is one of the largest nonprofit housing organizations in the state.
Our properties are located in Seattle, King County, and five adjacent counties.
LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness.
Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people.
LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.